Scheduler

Job title:

Scheduler

Company:

Pertemps

Job description

Job DescriptionAs a Scheduler, you’ll play an important part in making sure the right resources are available for both reactive and planned maintenance work. This role involves managing a large area and coordinating with different teams to meet various business needs every day. It’s all about delivering great service to our customers and helping our field teams work as efficiently as possible.What you will be doing as a Scheduler

• You’ll ensure that every technician has a full day of work, matching their skills to the right tasks. Strong communication with field teams, including managers and coordinators, will be essential to keep everything running smoothly and on time.
• You’ll monitor reactive work and ensure all tasks meet SLA targets. You’ll respond promptly to alarms, escalate issues where needed, and manage the assignment and reassignment of work.
• Adhering to company processes-including health and safety protocols-is crucial, and you’ll ensure all activities align with our policies.
• You’ll collaborate closely with various teams such as the field crew, planners, and resource coordinators, offering support where needed and resolving issues quickly.
• This is a role where continuous improvement is key. You’ll work alongside our Continuous Improvement Team to help drive positive change.
• You’ll use Microsoft Office, SAP ECC, and Click to manage schedules and monitor progress.

Please note this is a fixed-term contract/Secondment until July 2026.Working Hours: 07:30-15:30- Monday to Friday.Base Location: This is a Hybrid role – Tuesdays and Wednesdays will be based at Kemble Court, Reading, with the option to work the rest of the days from home.What you should bring to the role

• Salary from £25,000 to £27,000 per annum, depending on skills & experience.
• Strong verbal and written communication skills in English.
• Solid computer skills, especially with Microsoft Excel, Word, and PowerPoint. Experience with Salesforce is desirable.
• Experience working in a fast-paced customer service environment.
• Good analytical skills, with the ability to identify and address potential issues.
• Previous experience in the Water/Wastewater industry is a plus, but not essential.

What’s in it for you?

• Annual Leave – 24 days holiday per year, increasing to 28 with the length of service. (Plus bank holidays)
• Generous Pension Scheme through AON.
• Performance-related pay plan up to 10% of salary.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perksWho are we?We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.Learn more about our purpose and valuesWorking at Thames WaterThames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world’s water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Expected salary

£27000 per year

Location

Reading

Job date

Thu, 17 Jul 2025 23:44:26 GMT

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