Senior Account Manager

Job title:

Senior Account Manager

Company:

Silverfin

Job description

Who we are?Silverfin is a cutting-edge cloud software solution built by accountants, for accountants.Founded in 2013, Silverfin was created to solve the frustrations of manual, error-prone processes in analysing financial data and compliance. From day one, we’ve been a cloud-first platform with an open API architecture, leveraging structured data to transform how accountants work.Our mission is simple: to enhance and support the accountancy profession through AI and automation, ensuring accountants remain relevant and respected in the future of finance.In 2023, Silverfin became part of the Visma Group, joining one of Europe’s leading providers of cloud software. This partnership strengthens our ability to innovate and expand our impact within the accountancy industry.Today, Silverfin is trusted by over 930 firms across 16 countries. Our clients include all of the Big 4 accounting firms, as well as leading global networks like BDO, PKF, Baker Tilly, Grant Thornton, and Moore.Headquartered in Ghent, with offices in London, Luxembourg, and Gouda (NL), we’re a team of over 180 people – including a diverse remote engineering team working across multiple time zones – all working together to drive innovation in accounting.How would you support our success?Do you excel at building strong relationships and have a proven track record in sales? Silverfin is currently seeking an experienced Account Manager to join our dynamic team. You will be responsible for expanding our services to accountancy firms in Flanders (BE).As an Account Manager, you will be part of a fast-paced sales team where an entrepreneurial mindset is a must and is continuously encouraged. Your main responsibility is to expand the strategic relationships with our existing customers by proposing solutions that meet their needs and objectives. Are you ready for this challenge? Keep on reading.The Belgian accounting market is already familiar with our Silverfin solution, but our product keeps evolving and new features are developed every day. You will be essential in helping us expand our services by spotting opportunities and growth potential at our current client portfolio. To maximise every sales conversation, a close collaboration with our Customer Success and Product Team is crucial.A successful Account Manager will need to understand and identify industry pain points and trends. The know-how that you bring will help you to articulate exactly how our solution can address those needs. You have to be a fast-learner, tech-savvy, forward-thinking, solutions-driven, professional and tenacious. \nYour responsibilities

• Build and nurture a trustworthy relationship with Enterprise customers within our client base.
• Key sales contact person for our customer base in Flanders (BE).
• Listen to the customer’s short and long-term needs and align them with the company’s growth strategy.
• Help our clients in taking the next steps with Silverfin by giving workshops, presentations, webinars.
• Collaborate closely with your manager, your colleagues and the Customer Success department in assisting our clients to grow their Silverfin usage.
• Collaborate with the Marketing, Finance, Legal and Technology departments to execute the aligned strategy (e.g. launching campaigns,…).
• Serve as a business representative at industry events and conferences.

What would success look like?

• Success in performance and accountability for an Account Manager within Silverfin looks like building and maintaining strong, long-term relationships with clients, consistently meeting or exceeding revenue targets, and driving adoption and usage of our product.

• You will be responsible for developing a deep understanding of the client’s business and needs, identifying opportunities for upselling and cross-selling, and working with internal teams to ensure client satisfaction and retention.

• An Account Manager within Silverfin is accountable for managing the client relationship, ensuring the client’s needs are met, and acting as the primary point of contact for any issues or concerns. You are also accountable for maintaining accurate records of all communication and activity in the CRM and collaborating effectively with other teams within the company, such as Customer Success, Marketing, Finance, Legal, and Product.

• Ultimately, success in this role means driving revenue growth for the company while maintaining a high level of customer satisfaction and building strong, long-term relationships with clients.

Experience and Qualifications

• 3 – 5 years experience in Account Management or a related role, preferably within the SaaS industry or a similar technology-driven sector.

• Sales and Revenue Growth: Proven track record of achieving and exceeding sales targets.

• Client Relationship Management: Strong background in building and maintaining long-term client relationships, focusing on client satisfaction and retention.

• Educational Engagement: Familiarity with conducting workshops, presentations, webinars, or similar activities to empower clients and enhance their product usage.

Skills and knowledge

• Communication Skills: Fluent and professional use of Dutch and English. Excellent verbal and written communication skills, both internally with the team and externally with clients. The ability to articulate complex concepts in a clear and concise manner.

• Negotiation Skills: Strong negotiation skills to close deals effectively and drive revenue growth. Ability to navigate and influence in complex B2B sales environments.

• Strategic Thinking: A strategic mindset to develop and execute sales strategies that align with overall company goals and market trends.

• SaaS Industry Knowledge: In-depth understanding of the SaaS industry, particularly in the B2B space, with knowledge of trends, competitors, and customer needs.

• Cross-Functional Collaboration: Demonstrated ability to collaborate effectively with internal departments, such as Customer Success, Marketing,Product, Finance and Legal, to achieve shared goals.
• Product Knowledge: Comprehensive knowledge of the Silverfin product and how it meets the needs of the target market. The ability to effectively communicate and demonstrate the value proposition (once you’re onboarded).

• Sales Processes: Familiarity with modern sales methodologies, CRM systems, and sales tools to optimise processes and enhance team productivity.

Attitude and personality-related traits

• Empathy: Demonstrate a high degree of empathy to understand and address clients’ needs and concerns effectively.

• Resilience: Maintain a resilient and positive attitude when faced with challenges, ensuring a steadfast commitment to client success.

• Adaptability: Display adaptability in response to changing client dynamics, industry trends, and company strategies.

• Strong Work Ethic: Uphold diligence, accountability, and a commitment to delivering quality results.

We care for You

• Be part of something bigger – Join a growing SaaS company that’s now proudly part of Visma, Europe’s leader in mission-critical cloud software.
• A connected team, wherever you are – Take part in regular team activities, retreats, and offsites to keep our culture thriving.
• Grow with us – Take advantage of career development opportunities and a personal training allowance to support your growth.
• Time to recharge – Enjoy our company-wide Wellbeing Days off each month (reviewed annually).
• Fair compensation – Receive a competitive rewards package with benefits tailored to your role.
• Flexibility with connection – We have a hybrid setup, with a minimum of two days a week in the office. However, we understand that life can be unpredictable, so we offer flexibility to accommodate unexpected events. Our offices in Belgium (Ghent), the UK (London – Old Street / Shoreditch), the Netherlands (Gouda), and Luxembourg provide great spaces to collaborate and connect.

\nHow we workAt Silverfin, we’re an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. We’re committed to elevating talent by creating an environment where we can all thrive together.We have a unique culture with our values ​​as the backbone:Who we are – Authentically humanHow we think – With a growth mindsetHow we act – Bravely, side by sideHow we win – By doing what we loveAt Silverfin we make our own way. We are constantly looking for new and innovative ways to move forward. Continuous learning and development is encouraged to support your personal and professional growth.At the same time, this opens up many new opportunities that allow our people to grow with Silverfin, and often faster than with other companies. So many ambitious team members have already found their way to a new challenge within Silverfin.We want you to reach your full potential. To get you there, we don’t want to think in boxes and over-structure things. So your options are not limited to 1 team or 1 career track. Your talent, motivation and potential play a crucial role in evolving across the teams into new roles.

Expected salary

Location

Gand, Flandre-Orientale

Job date

Sat, 22 Mar 2025 07:39:01 GMT

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