Senior Analyst – Customer Service with French, (m/f/x)

Job title:

Senior Analyst – Customer Service with French, (m/f/x)

Company:

3M

Job description

Job Description:The Impact You’ll Make in this RoleAs a Senior Analyst – Customer Service With French you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.Here, you will make an impact by:Proactively managing customer relationship and be the single point of contact for all queries and issues encountered, maintaining relationship with customers by understanding, anticipating and identifying their service needsProactively handling customer transactions related to order management, order status, inquiries regarding backorders and proofs of delivery, notifying the customer of any order issues, including updating customer portals as necessaryReviewing purchase order requirements to ensure compliance with 3M terms and conditions and liaise with the business on customer relationship management via Salesforce functionalitiesPreparation and reviewing of the respective reports, internal and external dashboards and with clients during meetings in which you participate, conducting service process analysis and driving cycle time and OTIF improvementsCollaborating with all internal logistics, Customer Issue Resolution and collection team and business stakeholders to guarantee service quality and to resolve claimsParticipates in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiency.Your Skills and ExpertiseTo set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:Equivalent professional experience in Customer Service (B2B preferred, min. 2-3 years)Strong skills of SAP (ERP system), Salesforce (CRM system)Fluency in English and French; knowledge of Dutch language will be an asset.Additional qualifications that could help you succeed even further in this role include:Ability to work in culture of complianceProactive approach to job responsibilitiesLogical and organized approach to tasksAbility to prioritize workloadProblem-solving skills.Supporting Your Well-being3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.Private medical careLife insuranceRetirement schemeMultisport cardOpportunity to work globally as part of an international organizationWork in a respectful, inclusive and friendly environment with open door policyProfessional training and onboarding packageSupporting your professional development, possibility to gain certifications/co-founding studiesSupporting your work-life balance through being a part of community groups, CSR actions, volunteeringInternal integration eventsHoliday BonusJob specifics:Location: Wrocław, MidPoint 71, Powstańców Śląskich 9Work Your Way: Hybrid – minimum 2 days per week/ 8 days per month in officeDoes this opportunity and our innovative 3M culture align with your career aspirations?If so, we encourage you to apply and embark on a journey of creativity and growth with us.We look forward to hearing from you!Resources for YouFor more details on what happens before, during and after the interview process, check out the Insights for Candidates page at If you have further questions please reach out to Max (our AI Virtual Assistant) via our Career Page.Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na: www.3M.pl lub na Instagramie, Facebooku i LinkedIn @3M.Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law.Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.3M Global Terms of Use and Privacy StatementCarefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.

Expected salary

Location

Wrocław, dolnośląskie

Job date

Sat, 09 Aug 2025 22:02:27 GMT

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