Senior Business Analyst (COO Service Portfolio and Catalogue Management (SPCM))

Job title:

Senior Business Analyst (COO Service Portfolio and Catalogue Management (SPCM))

Company:

Enterpryze Consulting

Job description

Job Description:EXPERIENCE AND EDUCATION:Essential Qualifications/Experience:· A Minimum requirement of a Bachelor’s degree, at a nationally recognized /certified University in a related discipline, and 5 years post-related experience
· Or exceptionally, the lack of a degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI Agency, that is at least 10 years extensive and progressive expertise in duties related to the function of the post
· A formal project management qualification such as PRINCE 2 or PMI PMP
· Recent experience (at least five years) and knowledge in the successful project management for a large, preferably international, organization
· Knowledge and experience in state-of-the-art technologies, relevant to the work and familiarity with related international / commercial / industrial standards
· Proficiency in process design and implementation
· Proactive attitude in seeking and maintaining trust from stakeholders
· Expertise in project management methodologies, tools, and best practices
· Experience and certification in Agile Project Management (Agile PM, Scrum)
· Experience and certification in Service Management (i.e. ITIL V3 or V4)
· Experience in supplier management, negotiations, conflict resolution and contract management
· Prior experience of working in an international environment comprising both military and civilian elements
· Knowledge and experience with NATO’s business process for ICT projects
· Experience in large IT infrastructure (data centers, networking, security, end user devices) implementation projects
· Experience in communicating with senior management and large groups (briefings, written and oral presentations)DUTIES/ROLE:
· Manage projects to ensure projects are delivered within agreed scope, time, cost and quality tolerances
· Develop and maintain agreed project and resource plans and detailed stage plans in compliance with the NCIA’s directives and project management best practices
· Identify, plan, request and manage the deployment of resources to meet project milestones and initiate corrective actions when necessary
· Design and implement a new process for preparing price proposals for standard products
· Lead the design, development, and implementation of a new digital front-end for the customer catalogue
· Collaborate with Product Owners, Business Areas and stakeholders to ensure usability, scalability, and alignment with NCIA’s goals
· Analyse current service rates and propose standardized rates for applicable services
· Ensure compliance with financial and operational policies during the standardization process
· Develop and implement integrated service trees to streamline service offerings
· Coordinate with technical teams and Product Owners to ensure seamless integration
· Take responsibility for understanding customer/stakeholder requirements, collecting data, delivering analysis and problem resolution
· Drive the change management process for updating and aligning product descriptions
· Engage Product Owners and Business Areas to ensure acceptance and adherence to updated descriptions
· Support reporting and communications with the Business Area and NCIA’s senior leadership, in order to ensure projects are monitored and controlled across all management levels
· Manage internal and external stakeholder groups and build networks to gain support to deliver projects successfully
· Deputize for higher grade staff, if required
· Performs other duties as may be required

Expected salary

Location

Bruxelles

Job date

Fri, 07 Feb 2025 00:02:10 GMT

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