Senior Business Analyst (Salesforce/Telco) – £550 PD – Outside IR 35 – Hybrid

Job title:

Senior Business Analyst (Salesforce/Telco) – £550 PD – Outside IR 35 – Hybrid

Company:

Intec Select

Job description

Senior Business Analyst (Salesforce/Telco) – £550 PD – Outside IR 35 – HybridA leading telecommunications corporation is hiring a hands-on Senior Business Analyst who has experience delivering & integrating Salesforce or Salesforce Field Service within the telecommunications industry. Ideally, the chosen SBA will have an integrated Salesforce with Uswitch previously and have a good understanding of digital ecommerce integration’s within the telco domain. Our client is based in Kent, and seeking someone to travel to site on an ad-hoc basis (very infrequent).This is a hands-on, cross-functional role where you’ll translate business needs into actionable requirements and help deliver scalable, effective solutions. The role focuses on driving the end-to-end requirements lifecycle – from capturing stakeholder needs to supporting project delivery and system roll outs.Key Responsibilities:

  • Act as a key liaison between business stakeholders, project teams, and technical leads to ensure clarity of scope and objectives.
  • Capture, analyse, and document business, operational, and systems requirements for new functionality, integrations, and process improvements.
  • Facilitate workshops and discovery sessions to define customer journeys, use cases, and end-to-end business processes.
  • Translate requirements into functional, technical, data, and integration specifications.
  • Assess upstream and downstream impacts of proposed changes, proactively highlighting risks and dependencies.

Essential skills:

  • Experience with platforms such as Salesforce CRM and Salesforce Field Service is a must have.
  • Experience working within the telecommunication industry is a must have.
  • Proven experience in a Business Analyst or Business Systems Analyst role, ideally in a technology-led environment is a must have.
  • Strong analytical and documentation skills with a structured approach to problem-solving is a must have.
  • Experience working in both Waterfall and Agile delivery environments is a must have.

Desirable:

  • Experience with Netadmin
  • Previous CRM integration experience with Uswitch.
  • Familiarity with retail customer onboarding, provisioning, or operational support workflows.

Senior Business Analyst (Salesforce/Telco) – £550 PD – Outside IR 35 – Hybrid

Expected salary

Location

Kent

Job date

Wed, 06 Aug 2025 05:32:59 GMT

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