Senior Business Analyst ServiceNow – Insurance Technology Services

Job title:

Senior Business Analyst ServiceNow – Insurance Technology Services

Company:

EY

Job description

Senior Consultant ServiceNow – Technology Enabled Transformation – Financial ServicesAre you ready to grow, inspire and make an impact?We are looking for motivated consultants with 2-3 years of experience using the ServiceNow platform, particularly in the TPRM (Third-Party Risk Management), ERM (Enterprise Risk Management), or other related modules.The resource will be involved in implementation, configuration, and optimization projects on the platform, working closely with multidisciplinary teams and high-profile clients in the financial services sector in Italy and abroad.Your Chance – Shape the Future with UsBecome part of a team where your ideas are valued, your growth is supported and where your career can flourish. In our collaborative and inclusive environment, you will build strong relationships with customers and colleagues, both in Italy and internationally. We foster a culture where learning, development and well-being go hand in hand, because we know that when you thrive, so do our customers.The team – Together we make an impactOur Platforms team within Technology Consulting helps organizations embrace innovation by designing and implementing transformative digital solutions. We combine the latest technology with deep industry knowledge and leverage partnerships with leading technology providers. At EY, we believe that diverse perspectives drive the best solutions, and we encourage everyone to bring their unique strengths to the table.Your workplaceOur Milan office, located in the city center, is designed to inspire. Start your morning with a fresh smoothie or cappuccino, enjoy a healthy lunch with colleagues, and admire the breathtaking views from the 10th floor. Our Wavespace technology hub encourages cross-border collaboration and connects you to teams and customers worldwide.Your role – How do you make a difference?As a Senior Consultant following ServiceNow, you will play a crucial role in delivering innovative solutions to our customers. Your responsibilities include:

• Analyze customer requirements and translate them into configurable solutions on ServiceNow.
• Configure, customize, and implement ServiceNow modules such as TPRM, ERM, ITSM, or others.
• Support business process management, ensuring alignment with best practices.
• Participate in requirement gathering sessions and draft technical and functional documentation.
• Identify opportunities for improvement and optimization of the platform.
• Collaborate with internal teams and external stakeholders to ensure project success Provide post-implementation support and training to end users.

What you bring

• 2-3 years of practical experience on ServiceNow, particularly with the TPRM, ERM modules or others (e.g., ITSM, GRC, SecOps).
• Basic knowledge of configuring workflows, scripts, integrations, and customizations on ServiceNow.
• Knowledge of ITIL best practices is considered a plus.

Soft Skills:

• Analytical and problem-solving skills.
• Excellent communication and interpersonal skills, to interface with clients and project teams.
• Teamwork attitude and ability to manage priorities.
• Flexibility and ability to work in dynamic and challenging environments.

Education:

• Degree in technical, engineering, economic, or equivalent fields.
• ServiceNow certifications (e.g., Certified System Administrator, Implementation Specialist are a plus.

Languages:

• Good knowledge of Italian (written and spoken).
• Good knowledge of English (written and spoken).

Join us in building a better working world!Apply now.

Expected salary

Location

Milano

Job date

Wed, 04 Jun 2025 22:05:49 GMT

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