Senior Business Applications Support Analyst, GBM / GBME / Foreign Exchange and Options Technology

Job title:

Senior Business Applications Support Analyst, GBM / GBME / Foreign Exchange and Options Technology

Company:

Scotiabank

Job description

Requisition ID: 196094Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.PurposeContributes to the overall success of the Global Banking and Markets Engineering (GBME) globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.Accountabilities

• Providing guidance, direction, and support to other team members to drive change.

• Work directly with second level BA and development teams to provide further support where necessary.

• Engage with 3rd party vendors to escalate urgent support issues, and ensure timely support is provided.

• Track support issues end to end to ensure a post mortem is documented and proper action items are noted and closed out in the identified timelines.

• Providing incident management and escalation.

• Participation in audits across the multiple applications supported for FX, eFX and FXO.

• Identifying areas of improvement and providing action plans to achieve these efficiencies.

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

• Responsible for monitoring, triaging, and remediation of production issues and requests in a timely manner, based on priority, and adhering to defined SLA’s (Service Level Agreements).

• Expected to work with internal and external technology partners as well to conduct investigations, resolve issues, and perform/validate scheduled maintenance activities.

• Co-ordinate with team members from other regions (Toronto/India/London) to facilitate issue/task handovers as well as knowledge transfer sessions.

• Maintain problem/task ticket with up-to-date status and documentation of investigation and remediation details.

• Front-end support analyst supporting our Capital Markets – Global FX Cash, eFX, and FX Options business application and its stakeholders end-to-end.

• If resource capacity permits, will be required to assist in smaller enhancement work to assist with the BA team, in addition to primary support activities.

• Flexibility required for rotational shift support schedule including on-call and weekends during production releases and maintenance activities (Overtime will be paid).

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Code of Conduct.

• Contributes to a high performance environment and fosters an inclusive work environment; supporting the vison/values/business strategy for the team.

Dimensions

• Collaborate within a team of 8-10 spanning across 3 regions as well as multiple application teams within GBME.
• Supporting business and technology users globally across North/South America, LATAM, Caribbean, Europe, and APAC.
• Multiple systems used for our FX Cash, eFX, and FX Options business line: Murex, WSSFX, ScotiaRED, FXBridge etc

Education / Experience

• ~4+ years experience in a Finance/Capital Markets technology support role.
• Self-driven, with proven communication, problem-solving, and multi-tasking skills.
• Can work independently as well as in a team environment.
• Experience with Jira/Confluence/Service Now.
• Experience with SQL and Unix.
• Experience with Murex and WSS FX is preferred and beneficial.

Location(s): England : Greater London : LondonScotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Expected salary

Location

London

Job date

Wed, 01 May 2024 22:43:37 GMT

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