Senior Business Consultant

Job title:

Senior Business Consultant

Company:

iManage

Job description

iManage combines artificial intelligence with content and email management to free, secure, and understand information. Over 3000 companies and 1 million users worldwide rely on our market-leading software to share and protect their most valuable data. Our work is not always easy but it is ambitious and rewarding.So we’re looking for people who love a challenge. People who are happiest when they’re solving problems and collaborating with the industry’s best and brightest. In exchange, we’ll make sure the work you do here is worth doing. That’s the iManage way. It’s how we do things that might appear impossible. How we develop our employees’ strengths and unlock their potential. It’s how we find meaning in everything we do.Whoever you are, whatever you do, however you work. Make it mean something at iManage.Senior Business ConsultantLondon, United KingdomFull TimeCustomer ExperienceExperiencedWe offer a flexible working policy that empowers iManage employees to balance work and well-being. We encourage two days per week in-office collaboration, offering opportunities to learn from peers in person, while also providing the flexibility needed for a meaningful work-life balance.Being a Senior Business Consultant at iManage Means…You will work within our global Professional Services team to ensure our clients achieve the desired outcomes of our project engagements. You have a background in legal innovation, legal practice and are familiar with the organizations iManage serves, gathering key business requirements and providing guidance on how our software can solve their business challenges. You will own the process of developing, documenting and scaling best practices from a technology, adoption and strategic angle, as well as provide valuable advice and guidance to our clients.iM Responsible For…

• Providing guidance on consulting engagements in the planning, analysis, and design stages of a project, with a particular focus on business and non-technical workstreams such as business strategy, requirements gathering, change management and information and data architecture
• Assessing customer requirements, understanding their work practices and the nature of their business to deliver success to end-users and organizations, working closely with iManage technical consulting teams to help translate end-user needs and business requirements into infrastructure and application requirements
• Communicating strategic advice to senior stakeholders, especially in relation to unfamiliar and complex situations
• Conducting product demonstrations in support of business cases, best-practice advice to clients and function as trusted advisor
• Creating client deliverables such as presentations, detailed design documentation, assist with incorporating business use case language in build and deployment guides, task lists, etc.
• Facilitating User Acceptance Testing initiatives to define comprehensive test cases that ensures full coverage of solution delivery
• Obtaining working knowledge of typical customer workflow and integrations, and providing guidance around full solution design, both within and outside our platform
• Delivering knowledge transfer sessions to customers and other team members
• Presenting progress reports to the Project Manager or customer teams
• Attaining in-depth knowledge of and becoming a leading subject matter expert in iManage technologies and the wider legal technology landscape
• Developing a close working relationship with Engineering, Sales and Support teams and fostering collaboration and teamwork
• Assigning tasks to project team members and reviewing the team’s work product to ensure that they are accurate and consistent
• Mentoring junior consultants when needed
• Providing feedback on product usage, features requested at customer sites to our Engineering and Product teams so as to influence future roadmap direction
• Supporting case study development and provide lessons learned feedback to the project team
• Assessing change management needs and co-develop train-the-trainer, organizational roll out approaches while developing repeatable processes and associated collateral to support change management

iM Qualified Because I Have…

• A Bachelor’s Degree in Law, Economics, Business Management or Computer Science, or demonstrable vocational experience served in a legal services setting; with a minimum of five years spent as a hands-on business analyst, product manager, delivery consultant, or similar technology position
• Experience in delivery of Enterprise Content Management, Information Governance, and / or Enterprise Search solutions ideally within legal, professional services, financial services industries a distinct advantage
• Excellent business analysis skills: having the ability to lead design sessions, an understanding of business and product usability, the ability to influence the outcomes of discovery and design sessions to align with best practices, and can prioritize user & functional requirements
• Experience in service design and design thinking methodologies, e.g. persona identification, user research and process mapping
• Prior experience conducting discovery, design, and implementation of legal specific solutions (e.g., contract automation, document management, knowledge management, etc.)
• Excellent client-facing skills, including workshop planning, delivery, and documentation
• Strong written/verbal communication skills with the ability to facilitate design discussions effectively
• A team-oriented mindset that allows me to build trusting relationships with my clients and peers
• Self-motivation and well-developed problem-solving skills that allow me to work with minimal supervision
• An understanding of, or direct experience of the legal industry or a professional services environment

Don’t meet every qualification listed above? Studies show that women and people of colour are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn’t align perfectly with every qualification we encourage you to apply anyways!iM Getting To…

• Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!
• Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.
• Own my career path with our internal development framework. Ask us more about this!
• Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.
• Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.
• Enjoy flexible work hours that empower me to balance personal time with professional commitments.
• Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.

iManage Is Supporting Me By…

• Creating an inclusive environment where you’re encouraged to help shape the culture by bringing your unique perspective, not just by fitting in.
• Providing a market leading salary determined through a fair and consistent process, equitable for all our employees, and regularly reviewed against industry benchmarks.
• Rewarding me with an annual performance-based bonus.
• Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay)
• Matching my pension contribution (up to 6%)
• Offering BUPA private medical insurance & a Simplyhealth cash plan to assist with the everyday costs.
• Providing Group life cover, including life insurance, income protection, and critical illness protection.
• Encouraging me to make use of our top-tier flexible time off policy, which includes 25 days of annual leave and the flexibility to take further additional time off as needed
• Having multiple company wellness days each year to prioritize mental health and well-being.
• Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources.

About iManage…At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.
So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.Whoever you are, whatever you do, however you work. Make it mean something at iManage.Learn more at:Please see our privacy statement for more information on how we handle your personal data:#LI-DL1
#LI-HybridApplyApply for this positionRequired*Apply withFirst Name*Last Name*Email Address*Phone*AddressResume*We’ve received your resume. Click to update it.orAttach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) orPaste your resume here orWhat’s your citizenship / employment eligibility?LinkedIn Profile URL:Desired salaryIn 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!150We’d like you to read the information below regarding the information we will collect from you for recruitment related activities in accordance with GDPR and to get your consent to store your Data.We’ll only collect and process your data for recruitment related purposes. We’ll never share or transfer your data with anyone else for any purposes outside our recruitment process and it will be stored in our Applicant Tracking System.When you submit your application, we’ll collect and store your CV, contact details and any further information you provide at the point of application. We may add to the information we collect throughout the interview process and we’ll need to collect some further details when making a job offer. Depending on your location this may include things like your personal address and right to work.We will keep your information stored on our Application Tracking System and you can request us to delete your data or correct any inaccuracies on our Applicant Tracking System. You can contact the recruitment team to request access to or for us to delete your data that we have collected on our system. For any requests, you can get in touch with us onBy clicking the ‘Yes- I Accept’ button you will be giving iManage your consent to use your data in accordance with our recruitment policy. **How did you hear about us?*Who referred you (If applicable)Are you legally authorised to work in the U.K?*Human Check*This website uses cookies and other analytics technologies. By selecting “Allow”, you consent to the recording, use and sharing of your website activity by this website and its service providers.

Expected salary

Location

London

Job date

Fri, 21 Mar 2025 02:47:55 GMT

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