Senior Campaign Deployment Analyst

Job title:

Senior Campaign Deployment Analyst

Company:

HSBC

Job description

Some careers shine brighter than others.If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.Under the Digital First strategy, WPB UK is moving from a data-rich to data-driven organization; the Data and Analytics department are central to this transformation. We deliver data analytics, machine learning (ML) and management information which are used to measure, automate and improve the performance of the business. We are at the heart of customer intelligence and marketing; using ML to communicate the right message, to the right customer, at the right time.We have an opportunity for a Senior Messaging Operations Analyst. You will work amongst a team of Technical Leads on the innovation of campaign delivery, creation, building of complex campaigns and provide technical coaching/training of others.As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.In this role you will:

• Build and deploy both proactive and reactive messaging campaigns using technologies such as Teradata, VCX and Pega.
• Proactively identify risk associated with customer data and campaign selection, ensuring the delivery processes are followed and the risk controls are completed.
• Prioritise workloads against business objectives, adapting to change and identifying and solving problems.
• Share knowledge and best practice and provide peer to peer feedback, quality checks and support.

To be successful in this role you should meet the following requirements:

• Prior experience of building and deploying multi channel customer communications is essential
• Technologcally proficient with an understating of coding. Advanced SQL or SAS is essential.
• Prior experience working in a financial services institution within a CRM operations environment
• Must have an inquisitive mindset with a keen eye for detail. This should be coupled with an aptitude to problem solve.
• The ability to network and manage stakeholders is critical.
• Must be organised and able to manage multiple requests in a pressurised, time-sensitive environment.

This role could be based in either Sheffield, Leeds or Chester. Sheffield is the preferred location.Opening up a world of opportunityBeing open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:Email:Telephone: +44 207 832 8500

Expected salary

Location

Sheffield

Job date

Fri, 18 Apr 2025 22:23:09 GMT

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