Senior Client Delivery Lead (H/F)

Kraken powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

What we do at Kraken

What we do: build an AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.

Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.

What we do in client delivery

We have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like.

You will be joining the client delivery team with Kraken working to support European clients through their technology transformation journeys, supporting long term migration projects. The Senior Client Delivery Lead has responsibility for senior client stakeholder management, internal project management and technical domain areas.

This role requires you to deeply understand how Kraken works to be able to deliver both technology change and behaviour change to clients. You will work with the client to bring technology, people and processes together to enable innovation. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.

What you will do

• Managing the relationship with senior client stakeholders in the technology space.
• Triaging incoming requests and communicating client priorities to the right domains in the development team.
• Challenging the client on requirements and approach to tech development Explaining and maintaining our approach to tech development and infosecurity
• Launching project kick offs and setting up project routines
• Driving delivery milestones
• Summarising and articulating client needs, considerations, timelines, etc internally to enable the execution of client platform maturity.
• Guiding the engineering team to deliver product features fitting to client business needs and project timelines
• Develop and support Client Delivery Leads in the organisation.
• There will be people management opportunities following probation
• Holding expertise in developing financial solutions or in the energy industry is a plus, but not a requirement
• Understanding the Kraken infrastructure, aligning client direction with the overall goal for the Kraken platform.
• We are a flat and agile organisation and plan to remain this way.
• We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation.
• You must be committed to the Kraken way of delivering tech based on simplicity, client happiness and efficiency while bringing senior stakeholders through a journey of change.
• You must be able to challenge beliefs, have the ability to see through multiple viewpoints and build strong relationships .
• We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.

Experience/Qualifications needed

• Degree qualified equivalent, with strong client delivery and/or product ownership experience
• Strong agile delivery experience
• Experience of product management and customer journeys
• Solid understanding of technology and associated trends
• Excellent communications, collaboration and presentation skills
• Strong influencing skills and ability to challenge traditional ways of thinking
• Experience of working with significant complex delivery pipelines for clients
• Patience and initiative – our clients are undergoing huge transformations that take time and require our understanding
• Strong stakeholder management experience
• Holding expertise in financial solutions or in the energy industry is a plus, but not a requirement
• Consulting experience is a plus
• Fluent English + another European language required (French, Spanish and German preferred)

If this sounds like you then we’d love to hear from you.

• Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we’re looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Wondering what the salary is for this position? Ask us!

During our initial contact, this is something we always bring up, because we really want to match your experience with the right salary. The reason we don’t talk about it here is that we have a degree of flexibility and would never want salary to be a reason why someone doesn’t apply to Octopus – what’s more important to us is finding the right octofit!

Octopus Energy has a unique culture: we won the award for Best Company to Work For in 2022, on Glassdoor UK we were voted one of the 50 Best Places to Work in 2022 and our CEO, Greg, recorded a podcast about our culture and how we empower our employees. In France, we were awarded the Happy at Work label, and ranked eighteenth out of a total of 1,675 structures in the category of companies where employees find the most meaning.

We are an organization where people learn, decide and build faster. Where they work autonomously, with extraordinary people, on innovative projects. Employee profit-sharing, flex-office, excellent health insurance, soft mobility package, payment of part of the “pass navigo” (public transport pass) above the legal minimum, and even vacation days…we want your investment to be rewarded by benefits you really care about!

At Octopus, we’re looking for people who are genuinely caring and empathetic. Equal opportunities are important to us, and we’re committed to providing an inclusive and fair working environment. We invite you to apply, whatever your age, gender, marital status, color, disability, pregnancy or parenthood, origin, religious beliefs or sexual orientation. Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we’re looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

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