Senior Client Delivery Program Manager in Paris, France

Iron Mountain

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At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let’s start the conversation.

We currently have an exciting opportunity for an experienced Senior Client Delivery Program Manager to join us at Iron Mountain.

In this position you will be responsible for managing overall Iron Mountain project and program delivery including: scope, client management / interaction, timeline, budget, resource utilization and risk mitigation. Each program manager within Professional Services is the key point of contact for day-to-day activity, internal and customer communications and should have extensive experience working with external clients and presenting to executive management. Across each account / project, the program manager will work with the Client Principals, Solution Architects and individual workstream leads to create a program to deliver against the scope of work created by the team.

This will be a primarily remote working role and location is flexible across France and fluency in both French and English will be required.

Responsibilities:

  • Creation and management of the program plan and key milestones.

  • Organizing, attending & chairing the daily meetings to assign work items

  • Management of customer relationship throughout the execution of the program’s delivery timeline

  • Presentation to customer stakeholders and internal Iron Mountain stakeholders summarizing program progress and KPIs

  • Create and manage project governance documentation including RAID logs, project status reports and comprehensive implementation plans.

  • Providing routine status reporting to the Professional Services Director and Professional Services leads as well as routine updates to the client

  • Management of new work item ticket creation throughout the project and allocation of resources against.

  • Manage delivery team to achieve program objectives and milestones aligned to customer’s expectations

  • Monitor the staff utilization without time management software

  • Manage JIRA boards, epics and stories

  • Responsible for the creation of the kanban cards for daily management of tasks.

Core Skills

  • Significant experience managing multiple concurrent IT projects.

  • Successful track record of delivering large-scale projects to agreed time, cost, quality and scope parameters

  • Familiarity with delivery requirements, acceptance criteria and testing

  • Software delivery experience

  • Expertise in creating detailed project plans and owning the successful delivery of project plans end to end

  • Working knowledge and experience of both agile and waterfall methodologies

  • Ability to constantly multi-task, and prioritize own and others work according to a changing business environment

  • Strong stakeholder communications, reporting weekly and daily to senior management

  • Management of cross-functional teams, leading daily and weekly scrum meetings.

  • Experience working with project management software

Secondary Skills

  • Excellent communicator, both written and verbally; at all levels of the organization with both technical and business stakeholders.

  • Management and creation of user stories for ‘experience’ epics.

  • Ability to build solid relationships with key stakeholders.

  • Ability to manage matrix based teams, both internally and client side to meet.

What we offer

  • A competitive remuneration package

  • Be part of an ever evolving global organisation focused on transformation and innovation.

  • A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.

  • Global connectivity to learn from 26,000+ teammates across 52 countries.

  • Be part of a winning team who embrace diversity, inclusion, and our differences.

#LI-remote

Category: Sales

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [email protected]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0064198


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