Senior Consultant – Business Transformation

Job title:

Senior Consultant – Business Transformation

Company:

Engage People

Job description

A leading consultancy is seeking an experienced Senior Consultant – Business Transformation to join its dynamic and growing Customer & Digital practice. This is a unique opportunity to help leading organisations reimagine their customer-facing functions by delivering cutting-edge transformation across CX strategy, operating models, digital solutions, marketing, sales and service. This role offers the chance to work on high-impact projects, collaborating with cross-functional teams to design and deliver innovative, user-centric and data-driven solutions.Key Responsibilities:

• Leading customer technology engagements, supporting CRM and digital solution design and implementation
• Managing and facilitating agile and hybrid delivery projects
• Conducting workshops to gather, prioritise and document business and user requirements
• Designing and optimising business processes using Lean and process mapping techniques
• Acting as a trusted advisor to clients, supporting product and solution strategy
• Driving innovation in customer-facing services and digital touchpoints
• Supporting implementation of CRM platforms and emerging technologies such as AI
• Translating customer insights and data into actionable strategies

Your Background & Experience:

• 4-5 years of experience in customer experience, product ownership, or technology-led transformation
• Strong stakeholder engagement and communication skills
• Working knowledge of agile and waterfall delivery methodologies
• Experience with CRM tools (e.g. Salesforce, Microsoft Dynamics), Martech, CPQ and customer analytics
• Background in Lean, Six Sigma or process improvement methodologies
• Familiarity with business process modelling tools (e.g. Microsoft Visio) and agile collaboration platforms (e.g. Azure DevOps)
• Demonstrated ability to lead workshops and support business decision-making through data-driven insights
• Prior experience as a Product Owner, Scrum Master or in a similar role is highly desirable

What You’ll Need to Succeed:

• Strong analytical and problem-solving skills
• Proven ability to manage multiple priorities in a fast-paced environment
• Curiosity and a passion for digital innovation
• Collaborative mindset with a customer-first approach

Meet Your Consultant

• Andy Meehan
• Manager – Technology Division

LinksSpecialismsFind Us ‘South Point’, Herbert House, 11 Harmony Row, Dublin, D02 H270About UsWe are recruitment experts with a financial focus, asking better questions to enable you to pursue your dream move

Expected salary

€40000 – 55000 per year

Location

Dublin

Job date

Sat, 26 Jul 2025 02:58:32 GMT

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