Senior Customer and Partner Service Expert

Job title:

Senior Customer and Partner Service Expert

Company:

Karrier Hungária

Job description

The Customer and Partner Service Manager is responsible for identifying, planning, and implementing projects related to operations, particularly in the area of goods and services delivery. This is a new role reporting to the Director of Operations, it ensures the establishment of efficient operational processes, optimizes resource utilization, and supports overall operational excellence. You will manage a team of 3 people, which needs to be recruited.If you are a strategic thinker with strong customer service skills, you are a great people leader and you have a passion for operational efficiency, we encourage you to apply!Main responsibilities:

• Operational Process Management

• Develop and oversee effective operational processes.
• Continuously monitor, evaluate, and improve processes to ensure efficiency.
• Project Management

• Lead and manage various projects in collaboration with different departments to support operations.
• Supplier and Tender Management

• Oversee tenders for suppliers of materials and services, including utilities.
• Ensure timely and efficient delivery of goods and services across the fuel station network.
• Maintain relationships with suppliers and ensure compliance with contractual agreements.
• Budget and Cost Control

• Manage the operational budget and track consumption of tools, products, and services.
• Identify opportunities to minimize costs and enhance operational efficiency.
• Implement tools to control operational performance and resource utilization.
• Control and Compliance

• Establish and manage control processes to monitor the consumption of goods and services.
• Work closely with partners to achieve efficiency and compliance goals.
• International Collaboration

• Cooperate with teams across different countries to align on procurement strategies and customer satisfaction programs.
• Best Practices Implementation

• Develop and implement best practices based on group standards to ensure operational excellence.

Required skills:

• Higher education (Bachelor’s degree or above)
• Experience in a similar role
• People management experience
• Strong analytical skills
• Advanced proficiency in Microsoft Excel
• Fluency in English

Expected salary

Location

Budapest

Job date

Sat, 15 Feb 2025 23:46:59 GMT

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