Senior Energy Advisor (Benefits Advice)

Our vision is a world where sustainability is second nature, carbon emissions have been cut to
safe levels and fuel poverty has been replaced by energy justice.

We’re looking for someone with experience of giving advice and a knowledge of UK benefits who
can provide strong customer service to a range of projects designed to support people in
difficulty with their gas or electricity bills.

Pay and conditions

• The role is full-time (37.5 hours per week).
• The salary for the role will be £25,953.
• You will be entitled to 25 days paid holiday (plus statutory holidays).
• CSE offer a range of benefits including salary sacrifice childcare vouchers, subsidised
  bike purchase and Tech Scheme.
• We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:

• Provide specialist means-tested and disability related benefits advice and support to
  clients of working and non-working age.
• Identify unclaimed benefit entitlements on behalf of clients and offer guidance on how to
  make an application.
• Listen attentively to callers and respond to their needs in an empathetic way.
• Able to assess appropriate advice and support needed by clients.
• Refer householders/clients to other organisations as appropriate for further assistance.
• Provide in-depth support to clients over a period if there are several issues to be
  resolved.
• Help vulnerable clients make applications for grants and switch energy tariffs where
  appropriate.
• Support clients with their applications for certain benefits, including Attendance
  Allowance and Pension Credit.
• Provide support to energy advisors on the Advice Line and advice projects, including
  helping them to identify when clients may be entitled to unclaimed benefits.
• Be familiar with and remain up to date with benefit support and advice line protocol,
  processes, and procedures.
• Record client details accurately using CSE systems. 
• Always maintain householder/client confidentiality in accordance with relevant policies and
  procedures. 

Essential attributes for this role include:

• Minimum English and Maths GCSE or equivalent.
• Experience within a customer service environment.
• Working knowledge of means-tested and disability related benefits for working and
  non-working age people.
• Respectful, sensitive, and engaging manner.
• Ability to present complex information in an accessible and appropriate manner.
• Confident in extracting sensitive information.
• Excellent communication skills and ability to listen carefully and cope with difficult and
  sometimes stressful conversations.
• Highly organised at managing time and workload.

Please note, the above is an overview of the skills required for this role. To see the full
list of essential and desirable skills please see the job description on our website.

How to apply

To apply, please complete the application form available to download from our website. Your
application should demonstrate how you meet the criteria outlined in the job description.

The closing date for applications is midday, Wednesday 27 March 2024.

Interviews are expected to take place Monday 8 April 2024, though this may
change depending on the quantity of applications.

If you have not heard from CSE by Tuesday 2 April, please assume that your
application has been unsuccessful.

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.