Senior Engineer (Digital collaboration) End User Device)

Job title:

Senior Engineer (Digital collaboration) End User Device)

Company:

BREVCO

Job description

EXPERIENCE AND EDUCATION:Essential Qualifications/Experience:· A minimum requirement of a Bachelor’s degree at a nationally recognised/certified University in Engineering, IT Communications, Computer Sciences, or related discipline with 2 years post-related experience in IT Systems Management. Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCIA, that is at least 6 years extensive and progressive expertise related to the function of the post· Experience in identifying and assessing new and emerging technologies and their adoption into larger systems· Experience in developing technology roadmaps taking into account emerging technology solutions· Extensive knowledge and proven experience of managing Windows Server and Windows client Operating Systems in large distributed environment (more than 10 000 endpoints)· Extensive knowledge and proven experience in using Microsoft Windows environment technologies (Active Directory, DNS, DHCP, GPO, MECM (former SCCM))· Experience in Cloud Office Operation (Intune device management, O365 Admin Management, Teams and Exchange online management)· Sound knowledge in user authentication methods (2FA, AAA)· Extensive knowledge in security technologies and concept (PKI, least privilege, data at rest, data in transit protection)· Knowledge and experience related to design, implementation, operation, maintenance, support, configuration and administration of Windows clients in large distributed environment· Experience in coaching and supervising technical staff· Experience in planning and coordination upgrades, patches, service interruptions with multiple teams including remote locations· Experience in drafting and maintaining system design documentationDesirable Qualifications/Experience:· Advanced/Graduate degree in a field related to the function of the post and other professional certificates for the products/technologies described· Knowledge of Data Classification and information protection technologies and products· Knowledge in Trellix endpoint security, data loss prevention and host firewall technologies and products· Knowledge of Lansweeper Server· Experience and/or professional certification in the design, implementation and administration of COTS Storage, or Client OS (Windows, macOS, iOS/iPadOS)· Working knowledge of ITIL (Services Management (i.e. SLA compliancy))· Proven track record in leading and collaborating with cross functional teams to drive successful outcomes· Prior experience of working in an international environment· Knowledge of NATO responsibilities and organization, including Allied Command Operations, Allied Command Transformation and NATO AgenciesDUTIES/ROLE:· Provide engineering and operations support to Workplace Services in the area of Managed Devices services throughout the services lifecycle and conduct coordination and communication between support and service provider· Serve as the highest level of technical escalation for complex issues related to managed client devices (Windows, macOS, iOS, etc.)· Analyse and resolve complex hardware and software problems, collaborating with Level 1 and Level 2 support teams to provide timely resolutions· Investigate and troubleshoot advanced network connectivity, performance, and security-related issues affecting managed devices· Collaborate closely with cross-functional teams, including infrastructure, security, and application teams, to ensure seamless integration and support of managed devices· Conduct in-depth root cause analysis and identify trends to prevent recurring issues and minimize service disruptions· Performs implementation and maintenance of authorised software changes, related to assigned applications and the integration/tailoring of vendor-supplied components, following established procedures for quality, configuration control, testing, documentation and security· Provides and coordinates expeditious Level 2/3 support services (including technical help desk and emergency on-site assistance) to ensure assigned services remain operational· Proactively implement monitoring policies and solutions to ensure the 24/7 functionality of the systems· Follow and implement industry best practices tailored with NATO-specific requirements in the day-to-day administration of the services

Expected salary

Location

Braine-l’Alleud, Brabant Wallon

Job date

Thu, 29 May 2025 22:42:38 GMT

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