Senior Manager, Content
Intercom
Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams-all through our single seamless platform.Intercom is leading the market in AI customer service with Fin by Intercom, the most powerful AI customer service agent available, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support.Today, more than 25,000 businesses use Intercom’s platform to send millions of messages to millions of customers each month. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.Join us to help define and lead the AI revolution for customer service.What’s the opportunity?Intercom is looking for a Senior Manager, Content to lead our content marketing team. You’ll shape and execute a high-impact content strategy that fuels demand generation, strengthens brand authority, and drives sales enablement. This is a strategic leadership role for someone to lead a modern, distribution-first content program that is deeply audience-centric, establishes thought leadership, and delivers measurable business impact.This is an AI-first era of customer service, and you’ll be at the forefront of shaping the conversation. You will lead a team of content professionals (both internal reports and contractors), collaborating with our Demand Generation, Sales, and Product Marketing teams to create high-performing content that engages decision-makers and drives action.What will I be doing?As Senior Manager, Content, you’ll own Intercom’s content marketing strategy, ensuring that our thought leadership, educational resources, and sales enablement materials make an impact. Your key responsibilities include:Content Strategy & Execution
Thought Leadership & Brand Positioning
Sales Enablement & Demand Generation Alignment
Team Leadership & Collaboration
Champion a culture of experimentation, using AI tools to accelerate workflows and content innovation.What skills do I need?We’re looking for a strategic content leader who can balance high-level vision with hands-on execution. You should have:
Bonus skills & attributes
BenefitsWe are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
PoliciesIntercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our .Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.Is this role not quite what you’re looking for? to stay connected with us.
Dublin
Fri, 28 Mar 2025 00:08:07 GMT
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