Senior Manager Platform and Order Management

Location:

Amsterdam – Nederland, Netherlands

Salary:

Competitive

Type:

Permanent

Main Industry:

Search Information Technology Jobs

Advertiser:

adidas

Job ID:

131535928

Posted On:

25 January 2025

Purpose & Overall Relevance for the Organization:

As a Senior Manager Platform Operations in the Digital Operations team, you will be responsible for owning EU Ops KPIs in the post order operations space with a focus on platform stability and continuous improvement. You will also be responsible for managing a team of operational KPI owners who will drive these pillars on a day-to-day basis.

Key Responsibilities:

Platform Operations:

-Responsible for the following KPIs – Cancellation Rate (and all the intermediary states), CTO ship to deliver, Inventory Health, Product Health.
-Accountable for the following KPI – Refund Lead time, providing technical expertise and guidance – understanding and support different leavers to improve it.
-Contributor for capabilities that support a smoother/better visibility of end-to-end processes with key backend expertise– E.g Product Availability, Inventory Availability, Order Flow, Return Flow, Warehouse order flow.
-Be a champion for Process mining to cover end to end order flow.
-Ensure your team drive stability in the order management, inventory flows, and automation space + having the right review/operating cadence to support and influence with multiple teams to drive/develop the KPIs.
-You are the key POC in your space for operations for backend related topics and related escalations from management, CS, IT and consumers.
-Lead key relationships and process definition with Global IT and Digital teams in line with global Digital and EU eCom goals.
-Ensure creation of business cases, development tickets and drive prioritization conversations for your operational focus areas. Including development of new KPIs where business needs exists.
-Ensure technical expertise as a core tenet. The role will require providing support to eCom teams as the technical expert on hand and drive topics accordingly.
-Ensure clear communications and project management tools are in place for all initiatives being led.
 

People & Project Management:

-Establish clear leadership role for your team and within Digital.
-Ensure team health and morale are in good order.
-Enable team growth in skills and expertise.
-Ensure team effort and team size are evaluated continuously.
-Stay up to date with company goals towards diversity and inclusion.
-Champion these initiatives and be key partner to define the right success criteria for larger program go-lives.
 

Key Relationships:

-Global Teams: Global IT, Digital Product Management, Global Operations
-Local teams: Analytics, Project Management, Fulfillment Operations, Consumer Experience, Trading, DVM, Consumer Service, Supply Chain
-External Teams – External vendors
 

Knowledge, Skills and Abilities:

-Good presentation and communication (verbal and written) skills across different levels within a global organization.
-Self-motivated, approachable and quick to adopt new learnings.
-Analytical mind-set and innovative thinker – Continuous enhancement of Data Driven approaches to operations is a key goal for our team.
-Assertive mind-set with strong perspectives to identify gaps and drive improvement in the area – Comfortable making tough decisions to secure the right team focus.
-Deep understanding of eCommerce Order Management Processes and Systems
-Understanding of Supply chain processes is a plus
-Very comfortable with technology and able to transition/connect business and tech seamlessly.
-Enjoys bringing structure and clarity to chaos.
-Comfortable working independently towards common goals and agreed deadlines
-Unphased by working in a dynamic environment where change can be constant
 

Requisite Education and Experience / Minimum Qualifications:

-College/University degree from an accredited institution in Computer Science, Logistic & Supply Chain Management, Economics, Engineering, Business/Marketing or equivalent combination of education and experience.
-6+ years of eCommerce / Retail / APP experience, preferably within an operations role.
-2-3 years’ experience as a people manager is a plus.
-Foundational understanding of the eCom architectural landscape and business.
-Good understanding of technical issue management and incident management practices.
-Foundational experience of payment is a plus
-Hands on experience with e-commerce, Order Management systems (IBM Sterling as a plus), Incident Management tools (Jira, Aspen), Elastic
-Knowledge of web analytics tools (Adobe Analytics), log analysis and management tools (Kibana/Elastic), Power BI
 

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