Senior Manager, Specialist Services (Talent, Culture & Capability)

Job title:

Senior Manager, Specialist Services (Talent, Culture & Capability)

Company:

BT

Job description

LocationBirmingham, Bristol or Manchester – Hybrid working 3 days in the office, 2 wherever.Why This Job Matters:This newly established function is responsible for operationalising and enabling HR processes to ensure a consistent, high-quality experience for all colleagues. As the primary gateway for HR support for both colleagues and people managers, it focuses on efficiency and delivering seamless, end-to-end employee lifecycle processes. Through this, we aim to provide essential HR services that enable outstanding colleague experiences.As the Senior Manager, Specialist Services (Talent, Culture & Capability), you will play a pivotal role in shaping and driving strategic initiatives within the Talent, Culture, and Performance Community of Expertise. You will lead the design and development of innovative programs, ensuring they are operationally viable and successfully implemented across the organisation.In this senior leadership position, you will be instrumental in integrating and mobilising resources into business-as-usual operations. Your expertise will help foster a culture of continuous improvement and excellence, aligning talent, culture, and capability initiatives with the organisation’s broader strategic goals.What you’ll be doing

• Oversee the operational delivery of the end-to-end performance cycle, ensuring seamless integration with strategy, reward, and other key touchpoints to enhance BT’s performance, inclusion, and effectiveness.
• Lead the planning, scheduling, reporting, and oversight of managed services’ performance and direction.
• Drive continuous improvement by executing, refining, and enhancing Talent, Culture, Learning & Capability service operations for more effective delivery.
• Collaborate with Digital and the Centre of Expertise to shape future roadmaps and implement platform and module releases related to Talent, Learning, and Performance.
• Partner with the Talent, Culture & Capability COE to align and implement strategy across all colleague levels, including senior leaders. Focus areas include succession planning, mobility, readiness, and skills development. Monitor and optimise service quality, responsiveness, and efficiency to support organisational goals.
• Oversee the planning, scheduling, and reporting of learning initiatives, ensuring high performance from managed services. Provide expertise to support the mobilisation and operation of products, working closely with Portfolio, squads, and the COE.
• Ensure the smooth implementation of BT’s assessment methodology for talent identification and role evaluation, supporting inclusive and data-driven decision-making.
• Lead and mentor People & Culture team members, offering guidance in performance and talent management.
• Ensure compliance with relevant regulations and internal policies for performance and talent management, including oversight of mandatory learning administration. Manage compliance tracking and annual reporting to ensure accurate, timely submissions.
• Develop and maintain reporting mechanisms to track and communicate the impact of Talent, Culture, Learning & Capability COE initiatives.
• Provide training and support to People & Culture colleagues and stakeholders on HR systems, enhancing capability in performance, talent, and learning processes.

The skills you’ll need to succeed

• Proven experience in implementing and managing end-to-end performance strategies, ensuring alignment with organisational goals and seamless integration with key business touchpoints.
• Demonstrated ability to execute, refine, and enhance performance management cycles to drive continuous improvement and more effective delivery.
• Extensive experience collaborating with stakeholders, including the Talent Centre of Excellence, to align and implement talent strategies.
• Strong track record of managing talent outcomes across all organisational levels, including succession planning, mobility, readiness, and skills development.
• Experience in applying assessment methodologies for hiring, talent identification, and role evaluation, with a focus on inclusivity and data-driven decision-making.
• Proven leadership in guiding and developing high-performing teams, fostering a culture of excellence and continuous improvement.
• Solid understanding of relevant regulations and internal policies to ensure compliance in performance and talent management.
• Skilled in developing and maintaining reporting mechanisms to monitor and communicate the impact of performance and talent initiatives.
• Experience in designing and delivering training and support programmes to build capability among managers and colleagues.

BenefitsAt BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

• 15% on target bonus
• Private Health Care
• Car Allowance
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.

A Few Points To Note:Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Don’t Meet Every Single Requirement:Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.

Expected salary

Location

Birmingham

Job date

Sun, 18 May 2025 04:20:18 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesin.eu) you saw this job posting.