Senior Order Management Specialist with German

Job title:

Senior Order Management Specialist with German

Company:

Clariant

Job description

Job ID: 39914 | Location: Lodz, Poland, hybrid work“Greater Chemistry – between People and Planet” – it is our Purpose which leads company’s Strategy:

• We are shaping the future with our customers.
• We are accelerating innovation.
• We are leading the transition towards sustainability.
• We are building a culture of possibilities.

By joining us, you create an actual impact on sustainability, innovation, relations with the customers and development of your own career.We’re looking for a Process Specialist to join our Order Management team. Whether you’re starting your career or bring years of experience, we welcome candidates of all experience levels who are dedicated to enhancing customer satisfaction and streamlining order processing operations. We believe in putting our customers first and are seeking individuals who share our commitment to providing outstanding service through effective communication, problem-solving, and a proactive approach to meeting customer needs.What will you be doing?

• Execute and optimize daily transactional activities to meet SLA/KPIs while following standardized processes.
• Drive and support process improvement initiatives and projects.
• Ensure operational compliance with regulations and internal/external guidelines.
• Maintain effective communication with internal/external customers and stakeholders.
• Document and maintain up-to-date operational procedures.
• Act as a backup for team members and facilitate knowledge transfer.
• Build and maintain strong collaborative relationships with internal and external customers.
• Contribute to a problem-solving culture by identifying issues and implementing solutions.

What are we looking for?

• University degree in Business Administration, Economic Sciences, or international shipping/forwarding/trade.
• 2 years of experience in Customer Service Desk.
• SAP module knowledge and proficiency in Microsoft Office (especially Excel).
• Experience in business process management (all levels welcome).
• Excellent communication skills.
• Customer-centric mindset and ability to translate customer needs into solutions.
• Problem-solving abilities with a proactive approach to process improvement.
• Experience in a Shared Service Center environment is desirable.
• Language skills:
• English fluent
• German min. C1

What’s in it for you?

• Possibility to work in a Top Employer 2024 certified company.
• A rewarding challenge to further develop your skills in a professional work environment.
• An opportunity to be a part of the team with great enthusiasm for the business and for delivering top class services.
• Career development within our organization.
• Language bonuses.
• Relocation packages.
• Internal and external trainings.
• Benefits such as sport card (Multisport), private health care, additional life insurance.
• Hybrid work model.
• Corrective eyeglasses refund.
• Performance related yearly bonus.
• Broad range of initiatives provided by Social Team (cultural, sporty, loan found, various contest, occasional bonuses etc.).
• Discount card for the various restaurants.
• Integrational team events.
• Possibility to participate in the charity activities.
• Excellent working conditions in Monopolis complex in Lodz (wheelchair accessible workplace).

Your Contact
Anna Tosik Talent Acquisition Partner EMEA Telephone: +48 42 298 27 46 | mobile: +48 604 262 958 | E-mail: anna.tosik@clariant.com#LI-AT1

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, , , andClariant is a Swiss-based global specialty chemicals company, which is concentrated and developed in three business units: Care Chemicals, Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline “Greater chemistry – between people and planet”, which considers the principles of customer, innovation and people orientation, as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties.
At Clariant, we believe that diversity, equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued. Our diverse workforce allows us to tap into a wealth of perspectives, experiences, and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization, based on objective criteria and regardless of gender, gender identity, race, ethnicity, religion, protected veteran status ,age, disability, sexual orientation or other aspects of diversity in accordance with the relevant governing laws. By bringing together talented individuals with diverse backgrounds and viewpoints, we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive.

Expected salary

Location

Łódź, łódzkie

Job date

Tue, 03 Jun 2025 22:48:10 GMT

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