Senior Product Manager – AI

Contentsquare is a digital experience analytics company dedicated to better customer understanding and making the digital world more human. We power more human experiences through understanding, action, and trust.

Since our founding in France in 2012, we have grown to be a truly global team, representing more than 72 nationalities in offices around the world, including New York, Texas, Colorado, London, Paris, Rennes, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, Singapore, and more.

In 2022, we raised $600M in Series F funding. In 2023, we were recognized as a certified Great Place to Work in 5 countries. In 2024, Heap and Hotjar joined the Contentsquare Group, strengthening our analytics platform to provide a 360 view of users’ digital experience and to provide end-to-end service to the global market — from entrepreneurs and SMBs/growth companies to Enterprises.

Do you want to learn, innovate and contribute your unique perspective to an industry leader? Join the team dedicated to bringing more human analytics to the world!

Please Note: Scammers are posing as Contentsquare and Contentsquare team members. We’ll never initially contact you via text or GChat, and never solicit money from you. Please visit our careers blog for more information.

About the role:

Most customers of digital analytics solutions are not able to get to and sustain value from these tools without relying on rare individuals with specific skill sets and significant “white-glove” style investment.

Generative AI, popularized in the last two years with the launch of Chat GPT and multiple platforms offering rapidly improving “large language model” services off the shelf, offers an unprecedented ability to help address these problems by:

• Reducing or replacing complex but repetitive work
• Telling stories with data to anyone
• Teach data skills in context to novice users as they get value

We believe that it is going to be crucial for companies in our analytics market to invest in generative AI with visible, customer-facing capabilities if they want to truly be the easiest tools to use. As such, Contentsquare has created an “AI Accelerator” organisation, and within this org, we are hiring for a Senior Product Manager to own the vision, strategy, and roadmap for AI in our Digital Experience Analytics (DXA) product suite.

We are in the business of building practical AI solutions, not demoware. Success in this role will be marked by delivering differentiated AI capabilities that solve real customer pain points and are both adopted by many customers and show sustained engagement and retention over time.

What you’ll do:

• Innovate and Create: Keep up with the latest advances of leading AI technologies (e.g. speed, costs, and capabilities) and proactively drive iteration on the roadmap based on new use cases and opportunities unlocked by these advances.
• Understand User Needs: Embrace data and deeply understand our users through leveraging Heap Product Analytics (yes, we taste our own soup!). Drive continuous product discovery and research with customers, building a clear understanding of the biggest opportunities to improve the workflows with the most pain and/or highest reach.
• Prototype Early and Often: Generative AI is uniquely dependent on testing and iterating on products using real data with real customer feedback, so you will be expected to structure projects around maximal learning from customers using real prototypes as early as possible.
• Strive to Delight: Collaborate with Design to ensure you’re building easy-to-use, self-service, and delightful experiences for our customers.
• Ruthlessly Prioritise: Weigh up development tradeoffs,focusing on delivering product outcomes that drive key metrics of adoption, retention, and engagement.
• Partner Widely: The AI Accelerator organisation will both own its own products/features and collaborate closely with other teams, so it will be crucial for this PM to be able to develop strong relationships and partnerships across the broader Contentsquare organisation.
• Be the Evangelist: Distil your strategy into a concrete roadmap, and communicate a clear internal and external message on our AI strategy to stakeholders ranging from the broader engineering/product/design org to field teams and customers.

What you’ll need to succeed:

• Over 5 years of experience working as a Product Manager in an agile, cross-functional product team
• Proven experience in developing B2B SaaS products for enterprise customers, driving business impact in the form of wide adoption, engagement, and retention
• Experience creating “zero to one” products or solutions
• Ability to leverage data to align teams (requesting resources, prioritising initiatives, and communicating impact)
• Excellent stakeholder management skills, enabling effective collaboration and communication across teams
• A mindset that prioritises Minimum Viable Product principles, working backwards from key customer outcomes to drive the largest business impact
• A drive to understand the customer through continuous customer discovery and user research, at all stages of the development lifecycle
• A keen eye for usability and aesthetics, ensuring that product experiences are user-friendly, simple, and visually appealing
• Desire to work in a respectful, transparent, and collaborative environment, aligned with our company values

Why you should join Contentsquare:

▪️ We’re humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done

▪️ We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits

▪️ We are a fast-growing company with a track record of success over the past 12 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact

▪️ Our clients, partners and investors love our industry-leading product

To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are a few we want to highlight:

▪️ Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year

▪️ Work flexibility: hybrid and remote work policies

▪️ Generous paid time-off policy (every location is different)

▪️Immediate eligibility for birthing and non-birthing parental leave

▪️Wellbeing and Home Office allowances

▪️A Culture Crew in every country to coordinate regular outings such as game nights, movie nights, and happy hours

▪️ Every full-time employee receives stock options, allowing them to share in the company’s success

▪️We offer many benefits in various countries — ask your recruiter for more information

We are a 2024 Circle Back Initiative Employer – we commit to responding to every applicant

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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