Senior Program Manager, Partner Program Operations

Bentley Systems

Remote – Italy
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Bentley Systems
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Posted On: 
18 May 2024

Senior Program Manager, Partner Program Operations


(Office Based, Home Based)

Position Summary:

The Senior Manager Partner Program Operations is a Champion for Partner Success and is passionate about contributing to Partner Business growth. This position involves managing the contractual relationships with Partners, overseeing the day-to-day operations, and ensuring seamless collaboration with Partners

Your Day-to-Day:

Paralegal job assignments – globally

-Oversee and manage the contracting with Partners from Partner application through agreement negotiation to contract execution.
-Collaborate with the Legal Counsel to develop and implement standard and custom Partner Business terms into Partner Agreements. Adhere to compliance and regulatory requirements.
-Collaborate with the Legal Counsel to develop OEM and Platform contracts (or contracts similar in nature) and manage revision cycles during contract negotiations. Act as liaison between internal teams and Partners to address terms that are specific to our Build and Interoperability contract relationships, and that may represent custom contract terms.
-Collaborate with Business Owners and Legal Counsel to lead Partner Network integrations into Bentley Partner Programs resulting from Mergers and Acquisitions, migrating to Bentley contracts.

Contract Execution and Operations – globally:

-Own the Partner Database including partner authorizations and compensation details, the ERP and other applicable system entries, and the partner (profile) data hygiene with attention to detail to ensure correct status updates and reporting for Partner status, Partner performance, and more Partner relationship insights.
-Communicate new partners and partner terminations cross-organizationally to the relevant business process functions.
-Work closely with finance to ensure accurate tracking and processing of partner revenues, incentives, commissions, and payments under standard Partner Program terms.
-Work closely with Finance and Partners to ensure accurate reporting, tracking, and processing of partner revenues, fees, and royalty payments individually agreed with Build and Interoperability Partners (Platform Partners).
-Oversee the day-to-day operations of partner programs, ensuring seamless execution and alignment with organizational objectives.
-Act as a liaison between internal teams and Partners, addressing operational inquiries and resolving issues promptly.
-Act as an Expert for Partner Program Operations internally, addressing operational inquiries from other parts of the organization and within the team and resolving issues promptly.
-Stay informed about industry best practices and trends related to partner program operations to stay competitive by implementing innovations that benefit both Bentley and Partner.


-Partner Contract Creation, Negotiation, Management, and Execution
-Build, maintain, and elevate Partner relationships through Partner enablement and operational support.
-Professional and timely response to Partner queries.

What You Bring to the Team:

Preferred Education / Skill

-BS/BA Degree or Equivalent
-Fluency in English is essential, Spanish is an advantage
-Excellent communication skills internally at all organizational levels cross-organizationally, and externally in the Partner Ecosystem
-Strong organization skills and attention to detail, along with the ability to use your initiative to identify and progress issues for Partners.
-Excellent time management skills

Preferred Experience

-Minimum 3 years of experience working in a (Channel) Partner Sales Support or Sales Management role.
-Minimum 2 years of experience in contract (revision)-management and execution; experience in working with the Legal Counsel in implementation and negotiation of business terms
-Experience implementing and adapting new or changed business processes and workflows.
-Experience in working in a matrixed and multicultural organization.
-Excel and ERP experience for contract data management

What We Offer:

-A great Team and culture – please see our Recruitment Video.
-An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
-Competitive Salary and benefits.
-The opportunity to work within a global and diverse international team.
-A supportive and collaborative environment.
-Colleague Recognition Awards.

Who We Are:

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries. 

Equal Opportunity Employer:

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.

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