Senior Team Leader

Job title:

Senior Team Leader

Company:

Randstad

Job description

Our business partner is looking for a Senior Team Leader colleague for their Technical Support Analyst team.If you have at least 2-3 years of leadership experience in a field related to Customer service or Technical Support and would be interested in taking part in building out a new site, this could be the perfect opportunity for you!Guide and support a frontline team providing service to tech-savvy consumers across Europe
Foster a positive, high-performance team culture where people feel empowered and connected
Serve as the first line of support for escalations, customer concerns, and coaching needs
Lead team huddles, performance reviews, and 1:1s to keep engagement and quality high
Collaborate with stakeholders to ensure KPIs and SLAs are consistently met or exceeded
Monitor quality trends and drive process improvements based on real-time feedback
Identify knowledge gaps and deliver structured, impactful training
Build trust through clear communication, empathy, and hands-on leadershipElvárások / Requirements2–3 years of leadership experience in customer service, tech support, telco, or a similar fast-paced environment
Strong people management skills — coaching, conflict resolution, and motivation
Excellent English communication skills (written and spoken)
Confidence using ticketing platforms, Office tools, and (ideally) SaaS or sales-related systems
A calm, structured mindset under pressure, with a strong focus on problem-solving and service deliveryAmit nyújtunk / BenefitsWhat we offer:A key role in building out a new site from day one
Competitive salary and benefits including cafeteria allowance
A collaborative, respectful, and open work culture
Regular team events and engagement activities
A modern, stylish office in the heart of Budapest with great transport links

Expected salary

Location

Budapest

Job date

Sat, 28 Jun 2025 22:08:14 GMT

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