Job title:
Senior Techinal Support Engineer
Company:
Johnson Controls
Job description
What you will do
- Technical customer support by telephone, remote connection and on-site, if necessary, about CEM AC2000 Systems range of Access control products and integrations.
- Logging and keeping detailed records of support cases
- Prioritizing and managing open cases
- Talking clients through a series of actions to help set up systems or resolve issues
- Troubleshooting system and diagnosing and solving CEM hardware or software faults
- Installing and configuring CEM AC2000 software applications & hardware
- Writing technical Troubleshooting guides, user guides & product release notes
- Delivering technical product training on hardware or software applications
What we look forEssential
- Degree in Computer Science or related subject or relevant industrial work experience.
- Excellent technical problem solving and troubleshooting skills, the ability to make sound technical judgments based on knowledge and experience
- Understanding of Linux including shell scripts
- Understanding of SQL
- Experience with Networking and troubleshooting servers/client machines
- Experience of Virtual Platforms including Guest OS Installation
- Experience installing and supporting Windows applications
- Self-motivated to manage your own time independently and must be able to work as part of a team.
- Willingness to travel
Desirable
- Experience in a customer-facing technical support environment
- Experience in supporting custom software applications
- Experience working within the Electronic Security industry – understanding of Access control, CCTV, DVR, Intercoms & Intruder systems
- Proficiency in any other European language
Expected salary
Location
Belfast
Job date
Wed, 27 Nov 2024 23:17:52 GMT
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