Senior Techinal Support Engineer

Job title:

Johnson Controls

What you will do

Technical customer support by telephone, remote connection and on-site, if necessary, about CEM AC2000 Systems range of Access control products and integrations.
Logging and keeping detailed records of support cases
Prioritizing and managing open cases
Talking clients through a series of actions to help set up systems or resolve issues
Troubleshooting system and diagnosing and solving CEM hardware or software faults
Installing and configuring CEM AC2000 software applications & hardware
Writing technical Troubleshooting guides, user guides & product release notes
Delivering technical product training on hardware or software applications

What we look forEssential

Degree in Computer Science or related subject or relevant industrial work experience.
Excellent technical problem solving and troubleshooting skills, the ability to make sound technical judgments based on knowledge and experience
Understanding of Linux including shell scripts
Understanding of SQL
Experience with Networking and troubleshooting servers/client machines
Experience of Virtual Platforms including Guest OS Installation
Experience installing and supporting Windows applications
Self-motivated to manage your own time independently and must be able to work as part of a team.
Willingness to travel

Desirable

Experience in a customer-facing technical support environment
Experience in supporting custom software applications
Experience working within the Electronic Security industry – understanding of Access control, CCTV, DVR, Intercoms & Intruder systems
Proficiency in any other European language