Senior User Research Project Manager

Job title:

Senior User Research Project Manager

Company:

Bandai Namco

Job description

Description de l’entrepriseBandai Namco Europe is a leading global publisher and developer of entertainment content for platforms including all major video game consoles and PC.BNEU is the western content hub of Bandai Namco Entertainment Inc (BNEI), and is building its reputation with franchises such as LITTLE NIGHTMARES™, THE DARK PICTURES ANTHOLOGY, and upcoming ones developed by the recently acquired Reflector Entertainment based in Montreal, QC and Limbic Entertainment based in Langen, Germany.Part of the Japanese Bandai Namco group, an entertainment industry leader with a presence in video games, toys and amusement parks, Bandai Namco Europe has 15 international offices with operations in 50 countries around the world.Our company motto is ‘Fun for all into the future’! Find out why you should join the Bandai Namco Europe family in Lyon, France by watching this video:PosteAs a Senior User Research Project Manager within the Editorial & Content Intelligence department, and under the responsibility of the Business Intelligence Associate Director, you will be responsible for designing and implementing User Research protocols to contribute in creating high quality game experiences.As such, you will partner with our western development studios, as well as our Production, Brand and Support teams to bring the player experience insights needed to improve the quality and consumer relevance of our games.Your main responsibilities include (non-exhaustive list):

• Design Bandai Namco Entertainment Europe’s User Research policy, based on a strong understanding of corporate structure and business needs
• Ensure collaborative engagement with our production and development teams and effectively fit high-impact user feedback into our developments
• Build the research roadmap for our titles in collaboration with all the stakeholders
• Manage and oversee the execution of user research through external partners, ensuring quality and alignment with project goals
• Help identify deviations from our defined quality standards and propose action plans in collaboration with the Producer
• Align with game development teams to define actionable next steps from research and maintain the research roadmap accordingly
• Effectively communicate research results to multiple levels of the organization in creative ways that drive impact
• Continuously evaluate and improve our research methods, refining processes to ensure the highest quality and relevance in our studies
• Act as an ambassador, evangelizing user research and user-centered design principles internally and externally
• Document Bandai Namco’s Best Practices and processes for research
• Travel to our development studios in Germany and Canada as required

Profil

• 3+ years of experience on a User Research role within the video game industry, ideally in an international environment
• Degree in Human-Computer Interaction, Human Factors, Ergonomics, Psychology, UX Design, or any other relevant training or experience
• Experience working with Designers and Programmers to improve the usability of products and other features
• Extensive knowledge and a broad range of skills in research design and qualitative and quantitative methods applied in a business environment
• Deep knowledge of game design and development practices
• Fluency in English and ability promote collaboration across different languages and cultures
• Proven ability to work on multiple titles at any given time
• Experience synthesizing, designing, and presenting data for maximum impact and understanding
• Passionate about video games and possesses a knowledge of competitor products within the industry
• Highly collaborative, teamwork-oriented person who consistently drives toward better outcomes for the business and the team
• Determined to find creative solutions and maintain a positive attitude
• High attention to detail

Autres informationsSounds interesting?Please send us your CV and cover letter in English (applications submitted in other languages will not be reviewed).Additional InformationJob location: 15, rue Felix Mangini, 69009 LYON – FRANCE / This position is not eligible to full remoteStart date: ASAPContract: full time (permanent)Remuneration: fixed and variable compensationBusiness trips: Regular business trips abroad (mainly in Germany and Canada)Benefits: flexible working hours, 2 teleworking days per week, lunch vouchers, profit sharing, reimbursement of public transportation costs, work council advantages (gift vouchers, discount on services…), new building with various facilities (gym room, gaming room, nap room, car/bike/scooter parking, cafeteria and coffee corners..)Vidéo

Expected salary

Location

Lyon

Job date

Thu, 10 Apr 2025 05:05:26 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesin.eu) you saw this job posting.