Service Administration Assistant

British Red Cross

Service Administration Assistant
Job Location: Maidstone
Hours: 25 per week (Flexibility available with working pattern)
Salary: £19,838 based on 35 hours per week
Contract Type: Permanent
Are you motivated, committed and enthusiastic? Do you have excellent communication skills and an ability to deal with people in a sensitive yet professional manner?
We have a fantastic opportunity for you to join our Health (H) & Local Crisis Response (CR) service (HLCR) as a Service Administration Assistant. You will be providing crucial support to a vital service.
A day in the life of a Service Administration Assistant:

You will assist the Support Officer in providing administrative and operational support functions to the area that is managed and delivered in accordance with both the needs of the area and corporate requirements.
You will be an efficient administrator who is confident to respond to incoming enquiries from healthcare professionals and (often vulnerable) members of the public over the phone and by email.
You will be able to use IT systems and databases in your role and produce well written letters and emails.

We are open to discussing flexibility with working hours so would welcome applications from candidates who would prefer working term time or evenings and weekends.
To be a successful Service Administration Assistant you must have the following skills and experience:

Positive, passionate and enthusiastic approach to customer service
Confident in using telephone systems, bespoke company IT/data systems, Microsoft packages & Outlook (especially the ability to create, amend and manipulate Word and Excel applications)
General administrative duties; incoming and outgoing mail, answering the telephone and scanning, filing, meeting and greeting clients
Outgoing with excellent interpersonal and communication skills
Ability to deal with queries in a diplomatic, professional, sensitive and confidential manner (both verbally and in writing)
Ability to work accurately, with great attention to detail when checking documentation

Closing date for your application is 23.59 on Tuesday 26th September 2023.
In return for your dedication and expertise, you’ll get:

Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
Pension scheme: Up to 6% contributory pension.
Flexible working: We do our best to accommodate your preferred work style.
Learning & Development: Wide range of career opportunities + comprehensive learning.
Discounts: Access to Blue Light Discount Card and employee benefits platform.
Wellbeing Assistance: Access to mental health and wellbeing assistance.
Team Working: Champion our mission in a collaborative team.
Cycle2Work: Lease a bicycle through the scheme.
Season ticket loan: Interest-free loan for commuting expenses.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.
Connecting human kindness with human crisis

How to apply

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