Service & Contract Manager

Location:

Brussels, Brussels, Belgium

Salary:

Competitive

Type:

Contract

Start Date:

As Soon As Possible

Contract Period:

To Be Confirmed

Main Industry:

Search Information Technology Jobs

Other Industries & Skills:

Legal, Management & Executive

Advertiser:

Colt Technology Services

Job ID:

132913287

Posted On:

23 April 2026

Short Description

Function: Chief Operations Office – Operations

Reports to: Manager, Customer Management 

Set up: Hybrid

Contract: Permanent

Why we need this role

At Colt, we’re all about delivering exceptional service. Our service & contract managers play a key role in ensuring our customers have a seamless, reliable experience with us. Acting as the bridge between the customer and Colt, you’ll manage service performance, drive improvements, and ensure contractual commitments are met—so our clients can focus on growing their business.

What you will do

As a service & contract manager you will:

-Own the service relationship for key accounts, supporting them from onboarding through to ongoing operations.
-Manage performance, address issues proactively, and be the customer’s go-to expert on everything service and contract related.
-Lead onboarding and service reviews for gold & platinum customers.
-Build strong relationships across customer teams Monitor performance and produce regular service reports.
-Create and maintain relationship agreements.
-Drive service improvements and resolve escalations.
-Ensure contract compliance—SLA, pricing, renewals, and changes.
-Collaborate with internal teams to deliver results and support account growth

What we’re looking for
-5 to 7 years in service delivery, customer success, or contract management in tech environments
-Strong communicator with a calm, confident presence under pressure
-Knowledge of ITIL, contract governance, and financial acumen
-Experience contributing to RFPs and service-related pitches
-Comfortable in dynamic, international, cross-functional teams
-Fluent in English; French and Dutch excellent presentation and reporting skills
-Flexible for occasional travel 

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