Service Delivery Coordinator (Mobility Aids Service)

Location: This role will require travel in and around the Dorset, Somerset and Taunton area
Contract type: Permanent
Hours: 35 hours per week
Salary: £22,781 per annum
Driving requirements: Full UK driving license and access to own vehicle

Could you help us support people in crisis?

The Service Delivery Coordinator is at the heart of our Mobility Aids Service. You’ll be responsible for the day-to-day operations of various Mobility Aids units within your area. With a varied workload and travel to other bases, no two days in this role will look the same. You’ll direct line manage a team of staff and volunteers and be responsible for ongoing recruitment, training, supervision, and support. You’ll be responsible for record maintenance, rosters and delivery schedules, and for ensuring customer service and that service users receive a person-centred experience.

How you’ll make a difference

We use kindness to help those in crisis. The British Red Cross Mobility Aids Service are committed to ensuring that during a period of personal crisis everyone has access to the equipment they need, whoever and wherever they are.

We offer wheelchairs and other mobility items, as well as training on how to properly use them. We give people the ability to continue living independently and make a tangible impact on their lives:

“I think honestly, it’s the best service I’ve ever used. I genuinely think I would spread the word to anyone, it has just been an amazing experience … this experience felt like it made a life changing difference for me” – Terri, Mobility Aids Service User

Could this role be for you?

To be successful in this role we hope you ….

Are computer literate with ability to work with online stock management system and Microsoft office
Have the ability to lead and team and can promote team building. Previous experience managing volunteers, or a team would be an advantage
Are a ‘people person’ and have good interpersonal and communication skills
Can plan and manage your own and other workloads and have the ability to prioritise work effectively
Have a full UK driving licence and access to your own vehicle to travel to other bases in the area as required

Closing date for application is 23.59 on the 19th March 2023 with interviews to follow.

Should you have any questions on this role please email us at quoting vacancy ID 6852

Need help completing your application or supporting statement? Please read our useful “Candidate Application Guidance” document in the “Additional Information” link.

What you’ll get in return
As well as a rewarding role with a global charity, you’ll get access to a wide range of benefits, these include:

36 days holiday (including Bank Holidays)
Option to buy an extra 5 days annual leave
Up to 6% contributory pension
Flexible working policy
Employee discounts
Access to mental health resources

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

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Connecting human kindness with human crisis