Service Delivery Manager – Grand Ouest

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek – so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

As our new Service Delivery Manager, you will be leading the technical service team (Field Service Engineers) in the “Grand Ouest” area and manage all aspects of our service delivery to ensure maximum client experience. This involves intentional investment in developing the team talents, meeting/exceeding our revenue/margin targets for the region and deliver against customer expectations for onsite delivery of service. 

Your main responsibilities will be: 

• Lead the team and establish a structured approach to self & employee development, investing time in enabling employee development that meets the individual aspirations and those of Agilent.
• Accompany Service Engineers to joint customer visit to gain development areas insights, provide specific coaching and establish the right caring attitude with each team member
• Ensure maximum revenue generation partnering with our different sales teams
• Manage costs and resources effectively to drive profitable growth with focus towards margin improvement as well as optimize overall costs and efficiency
• Consider cross-functional visits to top customers in assigned district and act as an ambassador of the One Agilent collaboration Culture.
• Deliver against customer expectations for onsite delivery with priority towards contractual and warranty customers.
• As a member of the France & Switzerland Staff, you will be leading a Sub-Regional program and will also have development and networking opportunity within the wider EMEA Organization through strategic partnerships and projects.

This role won’t be head-office based and you will be working remotely combined with travel to meet team members and customers on site (a company car will be available to you) in our “Grand Ouest” district. This area includes the regions of Normandie, Bretagne, Pays-de-la-Loire as well as the western part of the Centre-Val-de-Loire and the northern part of the Nouvelle-Aquitaine regions. For this position, you would ideally be based in the mentioned above area or in Ile-de-France.

Qualifications

We are looking for a motivated individual with the following background:

• University Degree, ideally in a Life Science field (Chemistry, Biochemistry, Pharma, Biotechnology, Biology, …)
• Significant people management experience
• Knowledge of laboratory environments and workflows
• Experience managing a client service/support team and familiar with ISO Quality environment would be preferable.
• Full proficiency in French and fluency in English.

On a personal level, you are a natural and empathetic leader, a real strategic thinker, and always customer focused. By sharing your vision, you are able to inspire your team to perform. You have great interpersonal, communication and collaboration skills to interact and work with cross functional teams. Whilst being flexible and adaptable, you have also strong planning and organizational skills.

We offer:

• An opportunity for you to make a significant impact in a world-class company and develop your skills
• A role among passionate colleagues, in a growth orientated and inclusive environment. You will become part of a caring and fast paced environment, built on integrity, sharing and trust
• Career development opportunities in an international company
• Competitive compensation and benefits package
• Work-Life-Balance programs
• Company pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical & life insurance…

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

50% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support

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