Service Delivery Support

Job title:

Service Delivery Support

Company:

Atlas Copco

Job description

Our solutions are a key part of most industries – electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.Join us on our journey for a better tomorrow.Job Description – Service Delivery EngineerYour RoleWe are looking for a highly skilled and motivated IT Service Delivery Engineer in the ITALIAN team, based in Cinisello Balsamo.In this position you will ensure successful delivery of our Group IT services & solutions to the local business entities, ensuring seamless, compliant & efficient operations inline with our company standards.

• You will collaborate closely with our vendors and support teams to provide advanced technical support and troubleshoot IT related issues, ensuring a minimal disruption to business operations.
• You will work closely together with regional and global teams to implement and maintain IT infrastructure and Group IT solutions and services.
• You will lead and participate in IT projects, ensuring they are completed on time, within scope and budget.
• You pro-actively maintain accurate and up to date documentation of IT processes, systems and procedures.
• You identify opportunities for process improvements and implement best practices to enhance service delivery.
• You ensure that all IT services comply with company policies, industry standards and regulatory requirements.
• You act as a business advisory agent, use your communication skills to guide employees on the use of different Group IT solutions.
• (You ensure business understands the different Group IT services and align with them on requirements and specific needs.)

To Succeed, You will need toExperience

• Strong customer focus and business orientation
• Ability to work both independently and as part of a team
• Analytical mindset with a passion for solving problems in complex environments
• Effective verbal and written communication skills, being able to adapt your communication style to suit different audiences.
• Willingness to research, learn, and adapt to new technologies and processes
• Capability to perform efficiently under high-pressure situations in a fast-paced setting
• Solid understanding of the delivery of IT infrastructure services like network, server hosting, cloud and PC support.
• Knowledge on Artificial Intelligence will be an asset

Knowledge & Educational Requirements

• Bachelor’s degree in Computer Science, Information Technology, or equivalent competence gained through experience
• Fluency in English (oral and written) is essential, with proficiency in other languages as a plus
• Local language fluency written and spoken.

In Return We Offer YouThe Atlas Copco Group serves customers through innovative compressors, vacuum solutions, generators, pumps, power tools and assembly systems. We are aglobal and diverse Group of many strong brands and around 55000 employees representing different cultures in more than 180 countries. We have a wide range of positions so whatever your interests or area of expertise, we offer interesting challenges and the opportunity to grow.Passionate people create exceptional things. At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology enables us to innovate for the future. We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.We are proud of our strong and efficient training and development processes. And we collaborate across national and competence borders, something that gives you the chance to move between business areas, countries and functions. Whether you want to change track in your career, become a specialist or manager – there is always an Atlas Copco way open for you.When you join Atlas Copco you are entrusted with a great deal of responsibility from day one. Why? Because we know that you have the drive to develop on your own initiative and the ability to make sound decisions – but also that you will ask for help when you need it. Since you gladly share your knowledge and expertise, we can also give you more professional freedom.At Atlas Copco, we have a world of experience behind us with all kinds of people from many backgrounds. The one thing we all have in common is that we are passionate about what we do and love new challenges. Each day brings us new opportunities to grow, both as persons and professionals.Learn more atAttractive benefits Include:A friendly, family-like atmosphere

• Plenty of opportunities to grow and develop
• A culture known for respectful interaction, ethical behavior, and integrity
• An organization that uses diversity as a driver of performance
• Potential to see your ideas realized and to make an impact
• New challenges and new things to learn every day
• Access to global job opportunities, as part of the Atlas Copco Group
• Competitive Salary based on knowledge, skills, and experience

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Expected salary

Location

Cinisello Balsamo, Milano

Job date

Wed, 07 May 2025 04:35:33 GMT

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