Service Desk Engineer
Amplience
Service Desk EngineerDepartment: SupportEmployment Type: Full TimeLocation: Middlesbrough, UKCompensation: £27,767 – £34,495 / yearDescriptionWe’re here to rid the world of bad shopping experiences.It’s a bold aim, and one that needs both a dynamic team and a very different way of working.That’s why we want people who can weave their unique skills, experience and character into a global team that learns, shares, grows and succeeds together.Our people are all stewards of the business, helping us to win through care, commitment and conviction – and in return we open up a whole new world of flexibility around where, when and how you work.It’s an exciting time to be part of Amplience. We have new leadership, new goals and new opportunities. So let’s find out where you fit in…And if you’re still wondering what we actually do…Amplience is the AI Content company that brings together data, performance insights and generative AI. We help 400+ of the world’s biggest brands, from Liberty and Mulberry, to Argos and Crate & Barrel, deliver persuasive content for every shopping context, fuelling truly personalized and connected experiences.What to Expect
We provide our customers with technical product support 24/7/365. Reporting to the Service Desk Team Leader, you will be responsible for providing technical product support to users of our products and services. Within this role, you will also be responsible for the provisioning of these services.You will work with a dynamic team, learn new skills, and make a positive impact on our clients’ businesses.Schedules are published in advance, but we work in shifts. Shifts run Monday-Friday (times vary but may start as early as 0600 and end as late as 2200). Service Desk Engineers are also expected to be part of the on-call rotation.We are seeking someone passionate about technology, particularly in the SaaS and AI space, who possesses a strong problem-solving skill. The role involves providing exceptional support to our clients.Key Responsibilities
Skills, Knowledge and Expertise
Desirable
About YouCompetencies/Abilities
BenefitsPension Scheme· Auto-enrolled after 3 months’ service· Salary sacrifice scheme to maximise tax efficiency· 5% employee contribution, matched by 5% from Amplience· Pension broker: Titan Group (offers financial advice)· Pension provider: Aegon (moved from Aviva in 2024)Discretionary Bonus Scheme· Up to 10% of base salary· Linked to company performanceAnnual Leave25 days paid holiday as standardLength of Service Entitlement3+ years continuous service | 26 days annual leave entitlement
4+ years continuous service | 27 days annual leave entitlement
5+ years continuous service | 28 days annual leave entitlement
6+ years continuous service | 29 days annual leave entitlement
7+ years continuous service | 30 days annual leave entitlementEnhanced Maternity Leave· 12 weeks full pay· 12 weeks at 50% pay· 15 weeks at statutory maternity pay (SMP)· 13 weeks unpaidEnhanced Paternity Leave· 2 weeks full paySick Pay· Up to one month’s full pay per calendar year (at company discretion, with medical certificate)Study Leave· 5 days for employees on accredited long-term courses (12+ months)Birthday Leave· One paid day off during your birthday monthCompany-Wide Recharge Days· One day off per quarter for the whole business – rest, recharge, and reset· All roles are laptop-enabled· Working arrangements agreed with your line manager· Freedom Fridays: Finish early on Fridays to support work-life balance (full-time employees only)Holiday Buy Scheme· Purchase up to 5 extra days per year, repaid through salary deductionsCycle to Work Scheme· Save on bikes & accessories via tax-efficient payments (Blackhawk Network)Tech Scheme· Purchase tech items and spread the cost over 12 months via salary deduction (Blackhawk Network)Season Ticket Loan· Advance loans available for travel tickets, repaid via payrollCharity/Volunteer Days· Up to 3 paid days a year for volunteering or charity workPayroll Giving (CAF – Give As You Earn)· Tax-free donations to UK charities, directly from your salaryEmployee Referral Bonus· £1,200 / €1,400 / $1,500· 50% paid at 4 months, 50% at 7 months post-hireAmplience UK Ltd. / Amplience, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Amplience fosters a business culture where ideas and decisions from all people help us grow, innovate, create and be relevant in a rapidly changing world.Fraudsters are always looking to take advantage of people searching for a job online. In part, this is because job listings are the ideal place to exploit a job seekers vulnerability. Job scams come in lots of different shapes and sizes, but they most commonly involve scammers posting adverts or contacting people out of the blue about unrealistic job opportunities. Amplience takes the security and safety of your personal data very seriously.In terms of career opportunities and vacancies, we will only use:Amplience will never use third party messaging services such as Telegram, WhatsApp, Messenger, Snapchat, WeChat, etc. to communicate with you.If you are using any other website or messaging application, even if it looks like Amplience, then it will likely be fraudulent. In which case, please notify us at: .
£27767 – 34495 per year
Middlesbrough, North Yorkshire
Sat, 17 May 2025 00:02:23 GMT
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