Job title:
Service Desk Support – work for students
Company:
Job description
Be the first line of IT support for our European operations.In this role, you’ll diagnose and resolve technical issues, guide users step-by-step through solutions, and collaborate with international teams to keep everything running smoothly. It’s a great fit for problem-solvers who love working with both people and technology.Service Desk Support – work for studentsResponsibilities
- Service as the first point of contact for customers seeking technical assistance over the phone
- Perform remote troubleshooting through diagnostic techniques and patient questions
- Determine the best solution based on the issued and details provided by customers
- Walk the customer though the problem solving process , Identify customers’ needs, clarify information, research every issue and provide first line solutions and/or alternatives
- Provide accurate information on IT products or services
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Take ownership of faults and managing them in a logical and methodical manner
- Correctly log incidents and faults, categorising and prioritising them in line with team procedures
- Ensure all faults are progressed & cleared within SLA – escalating to other internal and external teams as appropriate
- Manage faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
- Identify and escalate repeat issues or service risks into service management teams
- Share knowledge with team colleagues
- Build sustainable relationships and engage customers by taking the extra mile
We’d love to meet you if you:
- Put the customer first and enjoy building positive, professional relationships
- Bring a positive attitude to everything you do
- Are curious, dependable, and open to learning
- Feel comfortable communicating in English in a professional environment
What do we offer?
- The initial opportunity is set for one year, with the possibility to extend based on performance and mutual interest.
- We know that studies come first, so we offer a flexible schedule designed to fit around your academic commitments. You’ll work no more than two weeks per month, always outside of your class hours — so there’s no conflict with your timetable.
- And because we care about well-being too, we also provide a sports card to help you stay active and energized.
- If you’re curious, tech-savvy, and ready to take on meaningful challenges — we’d love to hear from you!
- We’re excited to welcome students to our team — whether through internships or job opportunities based on a contract of mandate. This is more than just a line on your CV — it’s a real chance to gain hands-on experience in a fast-paced, collaborative environment where your growth matters.
Expected salary
Location
Łódź, łódzkie
Job date
Sat, 12 Jul 2025 22:40:24 GMT
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