Service Director

Job title:

Service Director

Company:

GEA

Job description

Responsibilities / TasksGEA is one of the largest technology suppliers for food processing and a wide range of other industries. The global group specializes in machinery, plants, as well as process technology and components. GEA provides sustainable solutions for sophisticated production processes in diverse end-user markets and offers a comprehensive service portfolio.For our Business Unit of Separation (Olive Oil Center of Excellence) we are looking for a Service Director. Separation Technologies encompass process engineering components and machines, including separators, decanters, homogenizers, valves and pumps. These technologies are at the heart of many production processes.The Olive Oil Center of Excellence located in Úbeda, Spain, is the only GEA Group Center worldwide focused on the Application of Olive Oil using GEA’s mechanical separation technology.Main responsibilities:

• ​Steer and coordinate Separation Service activities for Olive Oil application in the geographical scope of Iberia
• Promote and implement initiatives to develop and improve the service business
• Set, together with Director Separators Service – Iberia & SFT Division Representative and Country Service Representative, align, monitor and become accountable of Service P&L, targets, processes, standards, methods and tools
• Coordinate with Head of Sales to steer sales in the geographical scope of Iberia
• Lead, develop and manage the human resources of the Service team
• Actively monitor market and competition trends, Drive best practice sharing and Services excellence e.g., cross-selling, incl. implementing state-of-the-art service processes and methods
• Foster collaboration with all other departments in the company in and out of the SFT division
• Act as liaison between customers, production and sales departments related to specific customer orders
• Foster exchange of best practices, continuous improvement and innovation to increase employee and customer satisfaction in SFT division and across all others

Your Profile / Qualifications

• Bachelor’s degree in Engineering or similar.
• At least 5 years leadership experience in one or more service related positions.
• Work experience within management of a service organization.
• Deep practical know-how of state-of-the-art service process organization methods and tools
• Knowledge of theory and principles in service management.
• Built up service strategies, implemented them and by that improved overall profitability
• Fluent Spanish (mandatory). English (proficient).
• Good leadership sills
• Ability to network and build relationships
• Deep understanding of business
• Strong communicator, good net-worker
• Strongly innovative thinking and change competences.
• Very good analytical capabilities, problem-solving skills.
• Takes ownership of the work, successes and mistakes
• Open-minded and solution oriented, strong problem solving skills

We offer:A flexible remuneration packageWork-life balance hybrid working model as a combination of home-office and working in the office22 vacation days per yearGreat work environment as part of a collaborative teamInternal training and career development opportunities at national and international levelDid we spark your interest?
Then please click apply above to access our guided application process.

Expected salary

Location

Úbeda, Jaén

Job date

Tue, 18 Feb 2025 23:31:19 GMT

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