Service Engineer
Electronics For Imaging
EFI is looking for a Service Engineer to join our InkJet Business Unit in Spain, Almazzora.Job Description:Create and implement solutions for field and customer service issuesWork as an escalation focal point for phone center personnel for on-going reliability and repair issuesAcquire and analyze all customer and performance data on assigned product(s), to determine appropriate corrective actionAccountable for serviceability development for new product and commercialized machinesServe as highest level technical support for the product(s)Identify weaknesses in Service and Training processes and implement corrective action, update service bulletins, implement changes to training materialsWork with Sustaining Engineering to generate product modifications for commercialized productsWork with training developers to create content for new product trainingUpdate product content on service websiteReview product documentation for technical accuracyReview Engineering Change Orders for assigned product(s), identifying and completing service tasks and implementing product retrofit plansGenerate ECOs based on field performance dataParticipate as Service Representative to Product Life Management teamsDrive decisions to reduce on-going warranty costsJob Requirements:
Desired:
We move quickly, with the purposeful intention of solving a problem, accomplishing a goal, and ultimately making a difference for our customers, partners, colleagues and shareholders, EFI SPRINTers take action and adapt to changes in order to transform our customers businesses to be more productive and profitable through innovation in a digital print business.
España
Thu, 13 Mar 2025 05:25:49 GMT
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