Service Excellence – Process Manager

Job title:

Service Excellence – Process Manager

Company:

Hempel

Job description

At Hempel, we’re on a mission to double our impact. From decorative paint to marine coatings across the world. To succeed, we need to move fast. Most importantly, we need you, your ideas, drive and ambition. If you have the drive to contribute and embrace new challenges, you’ll enjoy great opportunities with us.Be part of a global, passionate teamAs global leader in coatings and paints, we are seeking for you, a process owner and project manager, who will play a pivotal role in shaping and standardizing our service operations processes. From leading cross-functional projects to implementing process improvements and tools, you’ll drive impactful changes across the organization.This role will report directly to our Service Projects and Process Director and will be based in either our Polinyá – Spain or Lyngby – Denmark office. You will collaborate with cross-functional teams and work daily with colleagues and customers from around the world.Here’s some of the other things you can look forward to

• Leading strategic, cross-functional, and cross-cultural projects with proven business cases to optimize service operations.
• Aligning service processes with business objectives to improve performance.
• Designing, standardizing, and improve processes to achieve cost-effectiveness, efficiency and customer satisfaction.
• Applying continuous improvement methodologies, including value stream mapping and Lean tools.
• Maintaining detailed process documentation, including overviews and workflows.
• Owning and maintaining Standard Operating Procedures (SOPs) for services.

What do you need to be successful in this role?

• A minimum of a Bachelor’s degree in Business Management, Process Engineering, or a related field.
• Extensive experience in consultancy, project management, or process improvement.
• Sector experience in Services, Technical, and/or Coatings, particularly in Marine, Energy, and Infrastructure, is highly valued.
• Strong skills in documentation, presentation, and data analysis.
• Proficiency in Excel and Power BI, with a focus on digital enablement and process automation.
• Excellent verbal and written communication skills in English (additional languages are a plus).

Sounds like a match?Welcome to apply! Click the ‘Apply for position’ button in the top-right corner and submit your application letter with a CV in English via our recruitment system.More about HempelAt Hempel, you’re welcomed into a global community of 7,500 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact.We are committed to ensuring everyone feels safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation, and by bringing together the most diverse perspectives and talents, we can achieve great things, together.We are proud to be majority owned by the Hempel Foundation, dedicated to philanthropic activities, with our earnings contributing to many charitable initiatives every year. It means that when you work at Hempel, your hard work and dedication contribute to a greater cause, making your career matter twice.Learn more about Hempel and our commitments on#HybridApplication due 2025-01-10Seniority Level AssociateJob Functions Consulting, Project Management, Strategy / Planning, TrainingIndustryChemicalsAt Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact.At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together.

Expected salary

Location

Polinyà, Barcelona

Job date

Sun, 15 Dec 2024 06:52:10 GMT

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