Service Manager (Change & Customized Service Request Manager)

Job title:

Service Manager (Change & Customized Service Request Manager)

Company:

MP Solutions

Job description

Job Description:Our client is partnering with a diverse array of Danish companies operating on a global scale, they navigate industries that must adhere to stringent laws and financial controls, all while delivering exceptional service levels. With over 1,400 dedicated colleagues across Denmark, The Czech Republic, and The Philippines, this company is not just a workplace – it’s a community united by a common goal: to drive innovation and operational excellence.With a headquarter located in Denmark, they boast four state-of-the-art data center facilities, allowing them to leverage advanced technologies and provide robust solutions tailored to their clients’ needs.If you’re looking to make an impact in a dynamic environment that values expertise and collaboration, where you can be one of the first employees in the brand new Hungarian entity, with the opportunity to have a long term, international career, we invite you to explore joining the team.Coordinating and planning customer Changes and Customized Service Requests both with customer and internal technicians, to fit into a specific schedule. Securing that process is being followed and being the SPOC for the customer. Leading CAB meetings with customer; organize tech call if needed. Ensure date for invoicing are correct. Have an eye on optimizations internally and externally with the customer to work smarter and being pro-active towards the customer.As a Change Manager & CSR Manager you will have a very big interface with all parts of the organization and key customer contacts. You will be the SPOC towards the customer so important you are good at stakeholder management.Requirements:

• Good English skills both writing and verbal.

• Proven experience in change management,
• Excellent communication skills,
• Stakeholder engagement
• Project management
• Proficiency in change management methodologies, data analysis, and reporting tools.

NICE TO HAVE:

• Certification (e.g. ITIL), experience in Agile environments

Benefits:

• Flexible working hours

• Possibility to work from home

• Flexible cafeteria account
• Competitive salary

Expected salary

Location

Budapest

Job date

Wed, 11 Dec 2024 08:40:26 GMT

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