Service Now CSM Business Analyst

Job title:

Service Now CSM Business Analyst

Company:

Axiom Software Solutions

Job description

Role : Service Now CSM Business Analyst
Location: Madrid Spain (2-3 days weekly onsite)
Role Type : ContractDescription
Main activities and accountabilities:The SN Business Analyst we are looking for:

  • Gathers, analyzes and reviews internal customer requirements, helps in maintaing a backlog in collaboration with the external vendor and other Product Owners / Business Analysts
  • Helps review each demand in relation to the platform out of the box features and guarantees that if a change is necessary Servicenow best practices are followed or an alternative solution is proposed
  • Provides guidance on process evolutions and platform capabilities
  • Keeps up to date with regular product evolutions in their area of focus and shares relevant information within and outside the solution team
  • Works in autonomy on their perimeter, involving developers, peers and management when required.
  • Helps organize UATs, and works on building and updating key test scenarios together with the external vendor.
  • Proposes improvement actions on their functional perimeter
  • Helps drive functional workshops with the end users, assists the vendor and the internal stakeholders and ensures key topics were addressed.

2- Specific Skills and Experience

  • 4+ years Hands-on experience in the Business Analyst / Product Manager / Product Owner role on the Servicenow platform.
  • Extensive knowledge and hands on experience of:
  • CSM (Case Management and related processes, CSM Portal)
  • ITSM (incident, request)
  • Good knowledge if ITIL
  • Experience of large transformation projects is a plus

Common Skills and Experience

  • Experience in (co)leading workshops, preparing and running demos
  • Excellent written / oral communication skills in English. Ability to adapt the communication to the audience.
  • Excellent interpersonal skills, positive attitude and open mindset.
  • Ability to understand and break down complex concepts in order to clarify the effort and the required changes.
  • A team player used to working in a distributed multi-cultural team.

Expected salary

Location

Madrid

Job date

Wed, 20 Mar 2024 06:50:00 GMT

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