Service Now CSM Business Analyst

Job title:

Service Now CSM Business Analyst

Company:

Axiom Software Solutions

Job description

Role : Service Now CSM Business Analyst
Location: Madrid Spain (2-3 days weekly onsite)
Role Type : ContractDescription
Main activities and accountabilities:The SN Business Analyst we are looking for:

• Gathers, analyzes and reviews internal customer requirements, helps in maintaing a backlog in collaboration with the external vendor and other Product Owners / Business Analysts
• Helps review each demand in relation to the platform out of the box features and guarantees that if a change is necessary Servicenow best practices are followed or an alternative solution is proposed
• Provides guidance on process evolutions and platform capabilities
• Keeps up to date with regular product evolutions in their area of focus and shares relevant information within and outside the solution team
• Works in autonomy on their perimeter, involving developers, peers and management when required.
• Helps organize UATs, and works on building and updating key test scenarios together with the external vendor.
• Proposes improvement actions on their functional perimeter
• Helps drive functional workshops with the end users, assists the vendor and the internal stakeholders and ensures key topics were addressed.

2- Specific Skills and Experience

• 4+ years Hands-on experience in the Business Analyst / Product Manager / Product Owner role on the Servicenow platform.
• Extensive knowledge and hands on experience of:
• CSM (Case Management and related processes, CSM Portal)
• ITSM (incident, request)
• Good knowledge if ITIL
• Experience of large transformation projects is a plus

Common Skills and Experience

• Experience in (co)leading workshops, preparing and running demos
• Excellent written / oral communication skills in English. Ability to adapt the communication to the audience.
• Excellent interpersonal skills, positive attitude and open mindset.
• Ability to understand and break down complex concepts in order to clarify the effort and the required changes.
• A team player used to working in a distributed multi-cultural team.

Expected salary

Location

Madrid

Job date

Wed, 20 Mar 2024 06:50:00 GMT

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