Service Reliability Engineer

Job Title

Service Reliability Engineer

Within the Front Office group, you will be part of the FOROPS A team in charge of security, implementations, deployments and support of our applications.

Project Goal

• Maintain Amadeus distribution services on the cloud by measuring and monitoring system health, availability, latency and all operability criteria.
• Coordinate incident response, post-incident investigation and practice follow-up/post-mortems reports
• Engage continuous improvement of the whole product and platform lifecycle through development design, deployment, operations and refinement.
• Adapt and improve the monitoring, alerting, log management, auto-recovery (Prometheus, Splunk, Grafana etc.) to meet our SLAs/OLAs
• Coordinate, review and support major releases / technical changes with application owners and middleware organizations.
• Optimizing on-call rotations and processes for all supported applications
• Support of the production and customer facing test environments for Amadeus distribution portfolio
• Coordinate incident recoveries and follow-up actions acting a liaison between Operations and Development teams.
• Support the migration to the Amadeus Cloud Services (ACS), powered by OpenShift, Azure, Kubernetes, Docker, RedHat JBoss EAP 7 & Java 8
• Strong and deep troubleshooting on a cloud (OpenShift / Kubernetes) environment
• Setup and implement the Continuous Integration/Continuous Deployment (Software Workbench, Jenkins-based delivery pipeline)
• Adapt and improve the monitoring, alerting, log management (Prometheus, Splunk, Grafana, …)
• DevOps expert & architecture role within Agile framework
• Review and support server-side infrastructure changes
• Provide and update documentation of production architecture and operational guidelines.
• Review application functional change requests and environment configuration management
• Coordinate and validate major releases and service packs for Amadeus distribution products.
• Monitor and improve the availability and reliability of our products.
• Availability and stability of production environments, respect of SLAs
• Support and follow-up of all problems related to production environment.
• Support the migration to the Amadeus Cloud Services and the DevOps mindset.
• Proactive monitoring, problem investigation and technical troubleshooting
• Automate manual tasks and improve tooling, monitoring, alerting.
• Participation in Agile Kanban team
• Provide expertise on production architecture solutions and guidelines for operability and stability.
• Provide and update documentation.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.  

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