Service Transition Analyst

Job title:

Service Transition Analyst

Company:

Aegon

Job description

Job Description SummaryJob DescriptionService Transition AnalystPermanentLocation: Edinburgh or Witham (typically 2 days in the office per week, 3 from home)Salary: A competitive salary from £29,840 – £44,760, depending on the experience you can bringClosing date: 28th January 2025We’re a company of ambitious, collaborative, problem-solvers who get things done. We strive to make sure everyone that works for us feel seen, heard, and valued – so we’re looking for like-minded people to join us.We help people live their best lives. We help them with the big stuff, for the moments that matter: Pensions, Savings, Investments. At Aegon, we strive in creating a diverse organisation that plays a meaningful role in driving greater equity, inclusion and belonging.We are currently recruiting for a Service Transition Analyst to join our team in either Edinburgh or Witham. In this role, you will have accountability for ensuring the Policies, Processes and Tooling are in place to manage, assess and provide clear audit trail in regard to the transition of change through its lifecycle within Technology & Change, whilst at all times safeguarding the production environment.This will be achieved by defining Predictable, Stable, Repeatable processes in adherence to formal Change and Release Management Governance and ensuring Technology Operational readiness. Supporting the strategic adoption and development of mature ITIL Processes, whilst ensuring a recognition for other methodologies leading to a regular evolution of our working practises.You will work closely with stakeholders across all disciplines of Technology (Operations, Change and Delivery) to ensure a safe, secure operating environment.We’d love to hear from you if you have:

• Demonstrated experience within Service Management – particularly relating to Service Operation and Transition, but with knowledge and experience of Change, Release, Incident and Problem Management.
• An understanding of delivery methodologies – Waterfall, Agile, Scrum, Kanban
• An in-depth knowledge of ITIL processes and how they are applied within an Technology Operations department.
• Experience of working in complex, large scale, Technology environments – ideally within Financial Services, though this is not essential.
• Knowledge of the Software Development Life Cycle within Change and Release Management.
• Strong stakeholder management and communication skills.

What’s in it for you?

• A non-contributory pension between 8%-12%
• A discretionary bonus, depending on personal and company performance
• 34 days leave per year (including bank holidays, pro-rated for part-time)

We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our employees live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant and online GP appointments.Sound good? You know what to do… click the “Apply” button and see where it can take you.The legal bitsWe’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.Equal Opportunity Employer:We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity.

Expected salary

Location

Edinburgh

Job date

Thu, 16 Jan 2025 06:50:39 GMT

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