ServiceNow Architect with ITOM expertise

Job title:

ServiceNow Architect with ITOM expertise

Company:

DXC Technology

Job description

Job Description:We at DXC are looking for a new ServiceNow Architect with ITOM skills and experience, for our Danish delivery team within the DXC ServiceNow Practice Denmark.The Delivery team is part of a bigger CNEE team working across borders to bring value and solutions to our clients across Europe.As a consultant you will work with colleagues and customers to digitize IT and business processes in the ServiceNow platform, delivering the best value for the customers.ServiceNow is the biggest and best service management platform in the world, and you will be part of the worldwide ServiceNow ecosystem, working with the best tools in the business.Using your skills and knowledge, you will guide customers in their ServiceNow journey, designing services and building new optimized processes within ServiceNow.We work in professional teams to whom quality and delivering real value is a mindset for everyone.You will work with Implementation consultants, Business Analysts, Engagement Managers and Solutioning specialists to deliver the most value when analyzing, documenting, and improving business for customers.The ServiceNow practice is a highly important and strategic area for DXC, and we are expanding rapidly.DXC has more than 1400 of the world’s best qualified consultants within ServiceNow.We encourage people with different levels of experience to apply. The list of qualifications in this text, is a list of preferred qualifications, and will gain you advantage in the selection process. You will be required to have a background in IT and have knowledge of IT infrastructure and ITIL processes, if not with ServiceNow.Key responsibilities:

• Guide and challenge customers on implementations and build the best possible ServiceNow platform to meet customer demands and expectations
• Design IT services and business processes and implement these for customers in the ServiceNow platform
• Ability to lead a team of developers – local and/or near/offshore, realize the scope of the projects you will be part of
• Build applications in ServiceNow with the “low-code/no-code” mindset as well as using Best Practice and Customer First when coding
• Challenge customers on their current IT and ITIL processes and optimize using a value driven mindset
• Join and work in a forward-thinking, value driven delivery team where teamwork, knowledge sharing, and personal development is key
• Work with near-shore and off-shore consultants in teams, to deliver the most value for customers in Denmark, Nordics and EMEA region
• Engage, build, and maintain personal relationships with customers and colleagues
• Demonstrate customer advocacy by emphasizing those features/benefits of relevant ServiceNow solutions and DXC service offerings which meet specific customer’ needs
• Utilize DXCs learning capabilities to build and maintain knowledge that bring value to customers

Qualifications:

• A background as Product Owner of Configuration Management and/or proven solutioning/development history within the ITOM suite of ServiceNow
• Experience with ServiceNow as architect, developer, backend fulfiller or equivalent
• Experience as IT Architect with IT Architecture and Service Design
• Experience with Customer Engagement, and relationships
• Experience with coding and scripting and/or integrations is an advantage
• Knowledge of ITIL framework and processes, and the ability to translate this from demands to implementation
• Knowledge and experience with implementing the ITOM suite of ServiceNow. Experience with CMDB and ServiceNow Discovery is considered key to the role
• Mindset of wanting of help customers understand the possibilities of the ServiceNow platform and how to deliver that value through implementations
• Ownership, accountability, and attention to detail in all work efforts
• Maturity, professionalism, and judgement; ability to excel with minimum supervision
• Must be willing to travel and work at customer sites, as well as working from home and at the office
• Fluent in Danish and English

What we offer:

• DXC. A strong brand, Fortune 500 company, high on “best places to work” lists all around the world
• Work with the biggest companies in the world, making your mark on their ServiceNow journey
• A people first culture, focusing on diversity, equality, and transparency
• A local leadership team who will back you and help you develop your career
• Virtual first workplace and mindset. Flexibility to control your own workweek
• Planned weekly office days for meeting up, when working in a Virtual First environment
• An office environment when needed to collaborate and do meetings
• Being part of a highly skilled and professional setup with Nordic collaboration
• Assignments can be short-term 1-2-man operations or large-scale company-wide implementations where teamwork is key
• Customer and event travel. The candidate would be interested in high tempo, as we want to be visible in the market
• High level of freedom in planning and developing ServiceNow implementations using Best Practice implementation methods
• Visible leadership with a strong focus on personal development
• Development plans for each consultant with focus on individual interests, preferences, and skill levels, to develop as a professional
• Social gatherings
• A fully prepared onboarding plan with learning and knowledge ramp-up and full transparency, so you will always know what is expected from you, and when
• A Nordic ServiceNow Family of consultants where the ceiling is high, and everyone can speak freely and grow and learn together to reach our goals
• An attractive and competitive salary & benefits package

Location:Valby or Århus DenmarkRecruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available .

Expected salary

Location

Valby, København

Job date

Wed, 26 Mar 2025 23:12:06 GMT

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