SIAM Vendor Manager

Job title:

SIAM Vendor Manager

Company:

MP Solutions

Job description

Our client is partnering with a diverse array of Danish companies operating on a global scale, they navigate industries that must adhere to stringent laws and financial controls, all while delivering exceptional service levels. With over 1,400 dedicated colleagues across Denmark, The Czech Republic, and The Philippines, this company is not just a workplace — it’s a community united by a common goal: to drive innovation and operational excellence.With a headquarter located in Denmark, they boast four state-of-the-art data center facilities, allowing them to leverage advanced technologies and provide robust solutions tailored to their clients’ needs.If you’re looking to make an impact in a dynamic environment that values expertise and collaboration, where you can be one of the first employees in the brand new Hungarian entity, with the opportunity to have a long term, international career, we invite you to explore joining the team.Your responsibilities:

• Establish and maintain strong relationships with vendors, acting as the primary point of contact
• Monitor and manage vendor performance, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs)
• Conduct regular performance reviews and audits of vendor services.
• Manage vendor risk, ensuring compliance with company policies and regulatory requirements
• Implement and oversee SIAM processes and frameworks to integrate and manage multiple service providers
• Address and resolve any issues or disputes with vendors promptly and effectively
• Continuously seek opportunities for improvement in vendor services and processes
• Prepare and present reports on vendor performance and SIAM activities
• Manage escalations and major incidents involving vendor services
• Daily collaboration with Service and Delivery Manager ensuring smooth operations

Requirements

• Experience in managing multiple vendors and integrating services
• Strong negotiation and contract management skills
• Relationship management skills
• Excellent communication and interpersonal skills
• Analytical mindset with strong problem-solving abilities
• ITIL v3/v4 certification
• Experience with SIAM frameworks and methodologies

Benefits

• Flexible working hours

• Possibility to work from home

• Flexible cafeteria account
• Competitive salary

Expected salary

Location

Budapest

Job date

Wed, 22 Jan 2025 23:08:21 GMT

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