Slovenian Customer Service Representative

Job title:

Slovenian Customer Service Representative

Company:

Cross Border Talents

Job description

Job Title: Slovenian Customer Service Representative Travel IndustryJob Type: Full-Time | On-site/Hybrid
Language Requirements: Slovenian (C2 Level), Advanced EnglishDescriptionAre you an empathetic individual with a passion for delivering exceptional customer service? Do you enjoy problem-solving, working in a dynamic environment, and being part of a team? If so, this opportunity is for you!You will play a key role in assisting both international travelers and partner agencies, helping to ensure seamless travel experiences.Responsibilities

  • Deliver excellent customer support for a leading travel company by identifying customer needs and providing tailored solutions.
  • Manage communications with international travelers and accommodation suppliers via email and phone.
  • Offer guidance on various inquiries related to payments, technical requirements, and services while adhering to set processes and maintaining high standards of service.
  • Maintain a solution-focused approach when addressing customer issues and ensure customer satisfaction in every interaction.

Requirements

  • Language Skills: Proficiency in Slovenian (C2 level) and advanced English proficiency.
  • Communication: Strong verbal and written interpersonal skills, with the ability to empathize and resolve inquiries.
  • Tech Skills: Comfortable with tools such as Office 365, CRM databases, and other internal platforms.
  • Problem-Solver: A proactive mindset aimed at finding solutions to a range of customer challenges.
  • Adaptability: Open to changing business priorities and fast-paced environments.
  • Industry Knowledge: Familiarity with accommodation or travel platforms is an asset.
  • Work Location Flexibility: Ability to work onsite and remotely within 100km of the office.

Previous experience in customer service or contact center environments is a plus.Benefits

  • Work Schedule:
  • 38.5 hours/week (Monday-Sunday).
  • Available shift: 15:00 – 23:00h.
  • Temporary contract with potential for a permanent role.
  • Perks and Offerings:
  • Access to recreational group activities (e.g., running, beach volleyball, etc.).
  • Private health insurance option available upon securing a permanent contract.
  • Flexible remuneration packages (e.g., childcare or transport) post-probation.
  • A multicultural and innovative work environment supported by modern office facilities close to public transport.
  • Free coffee daily, and fresh fruits once a week.
  • Comprehensive training: 3-week onboarding and ongoing coaching sessions.

Expected salary

Location

Barcelona

Job date

Fri, 28 Feb 2025 23:26:03 GMT

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yonnetim

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Tags: service

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