SMB Customer Success Engineer

Job title:

SMB Customer Success Engineer

Company:

Procore Technologies

Job description

Job DescriptionWe’re looking for a Customer Success Engineer to build, retain, and grow our SMB client base. In this role, you’ll work closely with Procore’s Install-Based Sales team and Account Executive teams, applying best practices and solutions to ensure our clients are set up for success and achieving their individual business goals and objectives.As a successful Customer Success Engineer, you’ll use your consultative mindset to leverage Procore’s technology solution within the industries we serve. You’ll be instrumental in creating long-lasting partnerships and delivering custom ROI analysis for your client base. You’ll provide industry and technology thought leadership while encompassing Procore’s values of Openness, Optimism, and Ownership.This position will report to the Manager, Customer Success, and will be based in Dublin, Ireland. We’re looking for someone to join our team immediately.What you’ll do:Gain a strong understanding of best practices relevant to retaining and growing accounts within a personal portfolio while mitigating riskDevelop and execute on-account strategies for emerging accounts while working alongside Sales to deliver positive outcomes for clientsBuild trust and create meaningful relationships among champions and key executives within each accountEnsure clients understand the value Procore delivers to their business by conducting virtual or on-site business reviews that mirror their business goals and objectivesIdentify and forecast risk as well as growth opportunities within portfolioIdentify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitorsThis position requires 15-20% travel to Procore offices, client sites, and more!What we’re looking for:Demonstrated success in a role within the Construction Industry (Document Controller, Site Manager, Quantity Surveyor, Project Manager)Bachelor’s degree is preferred or equivalent work experienceAbility to read, speak, and write in EnglishStrong empathy for customers and passion for revenue and growthDeep understanding of value drivers in recurring revenue business modelsInnovative, persuasive, creative, and have a genuine curiosity about their clients’ businessGoal and results-oriented, optimistic, smart, value-added mindset, proactive, and easily adapts to changeSomeone who works well within a team environment#LI-HybridAdditional InformationBase Pay Range €44,800 – €61,600 plus commission for an estimated on-target earnings of €56,000 – €77,000. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.Perks & BenefitsYou are a person with dreams, goals, and ambitions-both personally and professionally. That’s why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings:Health:Private medical insurance for yourself and immediate family with no excess paymentsLife and income protection insuranceQuarterly wellness stipendWealth:Company pension planEmployee stock purchase planLeisure: 25 days of paid holidays per year (in addition to public and company holidays)Enrichment: Employee learning and development programmes, and friends and family eventsAbout UsProcore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on to see what others are saying about working at Procore.We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.If you’d like to stay in touch and be the first to hear about new roles at Procore, join our .Alternative methods of applying for employment are available to individuals unable to submit an application through because of a disability. Contact our benefits team to discuss reasonable accommodations.

Expected salary

€44800 – 61600 per year

Location

Dublin

Job date

Thu, 01 May 2025 02:34:41 GMT

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