SPECIALIST

Designation

SPECIALIST

Country

France

No. of Positions

1

Auto req ID

1506740BR

Experience

2.5-5 Years

Skill (Primary)

DWP-FSS-Desk Side Services

Qualification

B-Tech

Expected Date of Closure

02-Mar-2025

Location

Paris

Employee Group

Business Line FT

Job

Administrator

Job Description (Posting).

DESK SIDE SERVICES (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Entity

INFRA

City

Paris

Reporting Manager Designation

DIRECTOR

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