Job title:
Specjalista ds. Wsparcia Lokalnej Komunikacji
Company:
Pepco
Job description
Jesteśmy europejską siecią dyskontów, oferującą odzież dla całej rodziny i produkty dla domu w najniższych cenach. W Polsce rozwijamy się dynamicznie od ponad 15 lat. Nasz sukces osiągamy dzięki ludziom i ich zaangażowaniu.Country Communication Support SpecialistYour responsibilities:
- Implements company’s communication support strategy in the German market by communicating with Pepco stores and field using available channels and tools (Newsletters, Bulletins, Emails, Memo, SharePoint, Intranet and others);
- Adapts, edits, verifies communication content intended for German stores in a timely manner and in accordance with the adopted standards;
- Works closely and proactively with communication support specialists in HO and with stores;
- Cooperates with external partners to support stores in local areas required to keep right processes in stores;
- Evaluates communication standards in terms of current requirements and provides suggestions to improve current operational processes on the country level;
- Fosters relationship with local teams to ensure efficient communication flow and maintaining standards;
- Provides support in creating and regular maintaining of Operational Plan, Monthly Activity Calendar, Pocket planner and store database in currently used systems;
- Supports new stores openings and existing stores in terms of legal requirements, inspections, documentation and other;
- If necessary, takes part in projects related to development of communication tools or operational processes;
- Supports implementation of new standards and procedures on the country level;
- Handles incoming customer service cases, provides content-related information regarding the claims, request or feedbacks to assure proper customer service;
- Delivers solutions to customer queries and claims following agreed procedures and standards;
- Identifies people responsible for solving the problem if needed, ensures effective communication, updates on their progress and enforces solutions;
- Reports unusual or serious problems or procedural errors to the manager
- Drives process changes or documentation changes in other departments when needed;
- Builds and maintains positive relationships in the team. Creates a work atmosphere conducive to creativity by supporting and actively listening to the ideas of others;
- Strives for the highest quality of work performed.
- Copes with difficult situations by identifying the problem, proposing and communicating solutions.
Requirements:
- Advanced level of German allowing flawless communication with the stores;
- Strong written and verbal communication skills;
- Strong organizational skills;
- Meticulous attention to detail;
- Highly computer literate with capability in email, MS Office, and related business and communication tools;
- Working well under pressure and meeting deadlines;
- Ability to adapt to a fast-paced environment;
- Creative and self-motivated mindset;
- Knowledge of a retail market will be a plus;
- Knowledge of English is not necessary, but it is an added value.
We offer:
- Work in an international company that is on the Forbes list of the best employers in Poland and is loved by millions of consumers in Poland and Europe;
- Competitive salaries and genuine opportunities for promotion – the development of our employees is the cornerstone of our strategy;
- Private medical care and preferential life insurance to make you feel secure;
- Benefit platform with plenty of opportunities – events, foreign trips, shopping vouchers, etc. – there is something for everyone;
- Discounts on purchases at Pepco stores – buy your favorite products at great prices;
- Work at the headquarters of a company that operates in 19 European countries – you connect with Lithuania in the morning, spend lunch with Croatia, and have a coffee break with Italy;
- The opportunity to develop English language skills while working in an international environment (see point above);
- Numerous free trainings, courses and webinars – we have so much of this that you’re sure to find something for you;
- Free psychological, legal and financial consultations as part of our employee support program – your well-being is important to us;
- A friendly atmosphere and the support of colleagues who are willing to share their expertise – despite the fact that we are a really large organization, we have managed to maintain a pleasant, informal atmosphere;
- Work in a unique organizational culture – Pepcoolture, where the mission, vision and values we have developed are the foundations of our daily work.
Dołącz do zespołu PEPCO!
Expected salary
Location
Poznań, wielkopolskie
Job date
Sun, 22 Dec 2024 05:54:57 GMT
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