Sr Specialist GBS Acct & Sales Ops

Location:

Portalegre, Portuguese areas, Portugal

Salary:

Competitive

Type:

Permanent

Main Industry:

Search Sales Jobs

Advertiser:

adidas

Job ID:

132088128

Posted On:

15 July 2025

Purpose & Overall Relevance for the Organization:

Support the business to achieve sales and market strategy objectives. Ensure a reliable, adequate, and competitive customer service level for all assigned customers of the channel.

As part of Account & Sales Operations Stream the Invoice Management Team is responsible for performing daily activities such as invoicing, unblocking invoice documents, correcting and addressing invoicing errors and support e-transportation processes for specific markets due to some legal requirements. 

 

Key Responsibilities:

-Create UIT codes for e-Transportation process to Romania & Hungary;
-Be in direct contact with warehouses, carriers & transportation teams to gather needed information;
-Invoice management activities such as billing transmission, billing error resolution and monitoring billing due list;
-Uphold relationships and communication with logistics and sales;
-Maintain close contact with account operations, credit, VAT teams and business partners, to allow timely resolution of the topics (including problem resolution and root cause analysis);
-Bring ideas and support implementation of improvement opportunities;
-Monitoring and following up of differences between systems interfaces;
-Support ongoing projects for the implementation of technology solutions and act as key user and responsible for providing training to colleagues
-Perform financial controls over the team’s work;
-Supporting and standing in for colleagues working in other teams within Acct Sales OPS;
-Act as the point of contact for the process related issues and escalations;
-Acting as the backup for the Team Leader.
 

Key Relationships:

-GBS organization (Account and Sales Operations Teams, Credit & Collections Team, Internal Controls & Compliance);
-Sales Management Team;
-Logistics;
-Market Finance;
-IT & Corporate Solutions.
 

Knowledge, Skills and Abilities:

-Strong Finance Acumen;
-Experience with Microsoft office tools;
-Experience with SAP;
-Experience with Salesforce (ASSIST) is a plus;
-Experience in a Shared Service environment or similar is a plus;
-Ability to read, write and communicate in English in a business setting;
-Ability to pay close attention to detail and high degree of customer orientation;
-Good Problem solving and analytical skills;
-Ability to meet deadlines;
-Self-motivated and self-directed individual.
 

Requisite Education and Experience / Minimum Qualifications:

-Degree in Accounting, Business Management, Finance, Economics, or related areas;
-High level of customer orientation and communication skills;
-5 years of working experience in providing customer support in the field of customer service, sales, or logistics;
-Broad and deep theoretical understanding of job function.
 

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