Staff Product Operations Manager

Job title:

Staff Product Operations Manager

Company:

Reward Gateway

Job description

Staff Product Operations ManagerDepartment: Product ManagementEmployment Type: Full TimeLocation: LondonReporting To: Head of Product OperationsCompensation: £95,000 / yearDescriptionReward Gateway, part of Edenred, is a global leader in benefits and employee engagement. We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well-being solutions.Guided by our shared missions-‘Making the World a Better Place to Work’ and ‘Enriching Connections, For Good’-we’re committed to transforming workplaces and improving people’s daily lives.Our team embodies entrepreneurial spirit, innovation, and respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives.Your Role in our Mission
As our Staff Product Operations Manager, you will be the critical interface between global Product & Engineering teams and regional Business Units (BUs). Your role will enable seamless communication, alignment, and execution across cross-functional teams, ensuring that product strategies and processes are effectively implemented and scaled to drive business outcomes.This is a high-impact role at the heart of a global SaaS organisation, where you’ll combine critical thinking with operational expertise to ensure efficiency, scalability, and continuous improvement of product operations in our new Business Unit Operations Group.What’s In It For Me?
A chance to be part of an extremely well established, stable and high growth ‘Unicorn’ SaaS company with over 50 benefits in our employee benefits package including:

• A flexible holiday plan of up to 40 days per year
• £400 a year Wellbeing Allowance
• Private Medical Insurance
• Unlimited professional development books, E-books, podcasts
• Substantial bonus payments for a number of life events, including pet adoption, wedding/civil ceremony, new family, retirement
• Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands

What You’ll be Doing:

• Act as the primary liaison between Product, Engineering, and Business Units to ensure strategic alignment and seamless collaboration across the PDLC.
• Translate business requirements and customer needs into actionable insights for Product and Engineering teams.
• Communicate product roadmaps, milestones, and updates effectively across stakeholders in business units and regional teams, including commercial and technical stakeholders.
• Work with regional teams closely to help prioritise key ideas and feed them into the Global Product Intakes Process, challenging where required,
• Coordinate the release process to ensure stakeholders are informed, supported and well-prepared to deliver their go-to-market activities.
• Develop a deep understanding of products and help understand knowledge gaps in the region, working with the Knowledge Team to ensure they have the right scalable tools and resources to help bridge them.
• Be the champion for the Global Product Strategy and Target Operating Model, ensuring it is well understood and constructively challenge any ideas, requests or initiatives that do not align with them.
• Develop and maintain frameworks, processes, and best practices for product development and launch activities, ensuring alignment across global teams.
• Lead the lifecycle of product rollouts, from conceptualisation and development to launch and post-launch monitoring, ensuring a consistent and predictable execution cadence.
• Analyse data from customer feedback, business units, and product usage to provide actionable recommendations.
• Partner with business units to ensure feedback loops for product enhancements and prioritisation.
• Collaborate on readiness and enablement programs for business units, ensuring they have the knowledge and tools needed to execute new product launches.
• Support organisational change during product or process transitions, ensuring adoption across global and regional teams.
• Introduce tools, templates, and automation where appropriate to scale processes efficiently.
• Mentor colleagues in Product Operations on standard processes, scalable operations and effective stakeholder management

Experience and Skills You Need in this Role:

• Significant prior experience in Product Management in a SAAS or related industry
• Demonstrated experience in product operations strategy, product analytics, business analysis, or similar roles that worked closely with both Operations and Product/Engineering teams
• A Bachelor’s Degree or equivalent experience in a relevant field (e.g., Computer Science, Business, or a related field)
• Demonstrable experience working across multiple product teams and work streams concurrently, with high fidelity and the ability to manage up effectively
• Proven track record in developing an excellent understanding of products and applicable use cases
• A sharp eye for detail and demonstrated understanding of what types of innovative products/tools will be effective at helping other teams meet their objectives
• Demonstrated ability to learn fast, understand complex domains, and develop a deep understanding of complex products and their various use cases
• Strong influencing skills and the ability to operate with a high sense of priority, creating clarity of roles and responsibilities in a matrix environment
• Proven experience with implementing operational processes and systems to ensure efficiency and scalability
• Strong project management skills with an ability to prioritise, communicate progress, and deliver results across multiple workstreams
• Excellent communication and collaboration skills with proven ability to work cross-functionally, with multiple product groups across all levels of the organisation
• Proficient/Fluent English language skills (written and verbal)

The Interview Process:

• Online interview with the Senior Talent Partner
• In-person interview with the Director of Product Operations and the CTO for the UK Business Unit
• Online interview with Director of Product Operations and CPO

At Reward Gateway | Edenred, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.Be comfortable. Be you.
We want all our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work!We hire BETTER.
Find out more about our approach to benefits, equality, talent, technology, empathy and what you’ll get in return for joining our Mission at .

Expected salary

£95000 per year

Location

London

Job date

Wed, 05 Mar 2025 05:49:59 GMT

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