Strategic Service Management Supervisor
Boston Scientific
Additional Locations: Netherlands-Kerkrade; N/ADiversity – Innovation – Caring – Global Collaboration – Winning Spirit – High PerformanceAt Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.About the role:The purpose of this role is to lead and oversee the deployment of Global Customer Care (GCC) solutions, ensuring a customer-centric approach and fostering cross-functional collaboration.This role involves coaching and inspiring teams to deliver innovative solutions that simplify and enhance the customer experience with Boston Scientific, while promoting sustainability. By analyzing customer insights and championing data-driven improvements, the role supports long-term, sustainable relationships with customers. Additionally, the role manages change and project execution, ensuring customers are fully prepared for system transitions and that operational efficiency and environmental responsibility are prioritized.Ultimately, this role helps make it easier for customers to do business with Boston Scientific—today and into the future.Key responsibilities:Strategic Service Management
through customer journey mapping and other techniques as well as by piloting new tools / ideas and sharing these for others to leverage. * Share experience & knowledge in a variety of situations to accomplish defined goals
at customer, GCC organization and/or even broader BSC level. * Support team on the delivery of training/communications related to solution delivery being prepared by the change management team.
Enable and drive interaction with colleagues within the GCC organization, particularly the Technology & Solutions team on the definition, deployment and/or support of GCC solutions. * Impact quality and effectiveness of service activities by the customer as well as within own team and other related teamsLeadership
Seek to focus on increasing service capability offered by the Global Customer Care organization and other areas of the business working as a team member and help lead larger projects which improve global delivery capabilities.Change Management
Project Management
Qualifications:
What we offer you:
Are you ready to take on this challenge?
Does this position sound like the next step in your career? We look forward to receiving your application! Join a team that works together to find solutions that make a difference!Requisition ID: 608425As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!
Kerkrade, Limburg
Wed, 18 Jun 2025 22:46:47 GMT
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