Student Advisor 0.5fte

ASK@WLV is a student driven service the acts as the first point of contact offering information, advice, and guidance for all student queries. Our Student Advisors provide a holistic outlook and are dedicated to providing outstanding customer service in-person, over the phone and in written responses across all faculties and campuses.

As part of Student Support Services, you will support and facilitate the achievement of stretching targets for student outcomes for continuation, completion, retention, progression and achievement delivering an excellent student experience.

We are looking for a Student Advisor 0.5fte

You will be expected to provide excellent customer service and accurate and timely support, ensuring a positive student experience. They will be a confident communicator with the skills to provide clear and relevant information and to liaise effectively with colleagues across the university to provide and implement solutions, ensuring the student makes an informed decision, understanding any implications.

Student Advisor Role and Responsibilities:

• To be the first point of contact for incoming student enquiries, referring to specialist services where required
• To identify student behaviours and provide intervention to support student welfare.
• To develop a good understanding of university procedures and relevant processes to advise and support students.
• To support the student’s digital confidence in using University systems.
• To access University software/systems as necessary to respond to enquiries, book appointments and process administrative tasks and produce reports as required.

Student Advisor Requirements:

• Excellent interpersonal skills including verbal, listening and empathy.
• Dedicated to providing a high standard of customer service, professional and approachable.
• Ability to work successfully with staff at all levels across an organisation to achieve results.
• A confident communicator, with the ability to communicate effectively with people who are dissatisfied or distressed.
• Ability to assimilate complex information quickly and accurately and to convey the information to others.

Please note that due to the confidential and sensitive nature of the information you will have access to, the post cannot be fulfilled by anyone actively studying at the University, however graduates are encouraged to apply.

For further information about the role

If you require any further information regarding the working hours, please contact (Francesca Coxon) via email at [email protected]

The University of Opportunity for Students and Staff

As part of our commitment to ensure the diversity of our staff body reflects those of the student and local communities we serve, we particularly welcome applications from candidates of Black, Asian, or Ethnic Minority heritage, and candidates who are Disabled (including people who may not define themselves as disabled, but nevertheless encounter challenges)

PLEASE NOTE: Applications are scored against the criteria set out in the job description and person specifications attached to this advert. Applications are not assessed against the job advert so please ensure your applications are crafted against the Job Description and Person Specification contained within it.