Student Information Assistant (Bi-lingual Welsh/English)

Swansea University

Salary: APM Grade 4   £ 22,197 – £24,144 – Fixed-term until 28th July 2023
Location: This position will be based at the Singleton & Bay Campuses

Academic Services provides high quality professional services to students, staff  and external stakeholders. Academic Services enable and deliver, where appropriate, institution wide change, affecting improvements in key strategic areas to enhance the Swansea student experience and is proud to hold the Cabinet Office’s Customer Service Excellence and Investors in People Silver Awards.

The primary aim of the Student Information Assistant (Bi-lingual) is to provide a courteous welcome to MyUniHub and be the first point of contact for a diverse  range of students and visitors. To deal with all queries in a professional, efficient, sensitive and courteous manner whether  they are in person, by telephone or by email. Where possible respond to queries at first contact or direct people to appropriate sources of     information and contacts where an initial response is not possible. To deal with all queries confidentially and diplomatically in line with Data Protection Regulations.  Working as a team with the other SIAs in MyUniHub and with other colleagues to deliver a  welcoming, positive and supportive front of house operation and to provide support and assistance to the Student Information Officers and MyUniHub     Manager as required.

Candidates should have a sound basic education. Equivalent of 5 GCSEs including minimum of Grade ‘C’ in Maths and English and whilst we do not require a Welsh qualification for this position, applicants will need to demonstrate their ability to understand a fair range of job-related correspondence, including when standard language is used; keep up a simple conversation on a work related topic, but may need to revert to English to discuss complex or technical information and able to write reasonably accurate reactive (non-specialised) correspondence in Welsh.

Experience of working in a customer focused environment, ideally in a front of house position and extensive experience of administrative work, ideally with student facing experience and within in a busy and pressurised environment.

Candidates should include reference to the values and personal attributes within their applications, in addition to the essential and desirable criteria. The panel will be assessing against all of these skills and attributes.

For informal enquiries please contact: Carly Taylor, MyUniHub Manager, Email: [email protected]    

Applicants are asked to provide a completed online application providing evidence against the essential criteria in the recruitment documentation.

The University is committed to supporting and promoting equality and diversity in all of its practices and activities. We aim to establish an inclusive environment and welcome diverse applications from the following protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation.

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