Student Programmes and Achievement Officer

Falmouth University

About The Role
We are seeking a dynamic Student Programmes & Achievement Officer to join the SPA team to help us continue to provide an excellent student experience. The key purpose of this role is to support the effective planning and operation of the University’s systems for the collection, storage, processing, reporting and analysis of all data relating to the student assessment journey.
SPA sits within the Academic Innovation and Quality Directorate and manages the central source of information for the Institution on all formal student assessments, including scheduling and publishing of due dates, submission methods and recording of marks. This includes day to day administration and oversight of submission links for academic departments, Assessment Board processes, student results release and the production of student transcripts and award certificates. SPA are also responsible for managing the Extenuating Circumstances process and dealing with EC applications from students.
The team also manage assessment and student outcome queries from academic teams and students for both on campus and online courses and aim to offer the highest quality professional services to students, staff, and external stakeholders.
About You
The ideal candidate will be educated to degree level or equivalent with a sound knowledge of or experience in an HE environment or relevant experience in a related field. You will be solution orientated, an effective communicator and committed to providing a high level of customer service. Alongside these key skills you will have the ability to prioritise a busy workload and to work effectively to deadlines, under pressure, without direct supervision.
We are looking to hear from candidates who also have the following skills/experience:

  • Significant proven administrative experience, including minute taking and report  writing as well as effective use of systems and  processes.
  • Excellent written communication skills along with strong attention to detail in  managing written records.
  • Analytical skills, including the ability to evaluate and synthesise information in  reports.
  • IT literate including proficient user of Microsoft packages: Word, Excel,  PowerPoint and Outlook.

For further details on the skills/experience required for this role, please see the full job description above.
This is a full time, 35 hours a week position across Monday-Friday. If you are looking to have an informal discussion about the vacancy ahead of applying, please email [email protected]
The closing date for this position is Wednesday 29 March 2023.
About Us

As an employer of choice we can offer the successful candidate for this role a range of benefits, including:
 – Employer Pension Contribution up to 12%.
 – 28 days + 8 days bank holiday.
 – Annual salary increments (Until top of grade reached)
 – Enhanced Maternity/Paternity Pay
 – Salary Sacrifice Car Scheme (Tusker)

Full details on our employee benefits can be found on our careers page . Alongside these benefits we offer a first class working environment across our campuses with all the facilities you would expect from a leading University.

A successful external candidate for this position would be employed by Falmouth Staffing Ltd, a wholly-owned subsidiary of Falmouth University. Employees of Falmouth Staffing Ltd work alongside Falmouth University colleagues in the delivery of Falmouth’s strategic vision and will adopt Falmouth University’s HR policies and procedures in full.
Falmouth University welcomes and encourages job applications from people of all identities and backgrounds, particularly those under-represented and/or marginalised, as it is important we have a diverse range of candidates to consider.

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